White Willow Reviews Summary

Staff and Service

Pros:

• "The staff were polite and friendly the atmosphere of the pub was really nice and the food was amazing."
• "The staff were immediately welcoming and friendly."
• "Staff were friendly and welcoming."
• "Friendly and efficient staff The main meal and dessert were excellent. The service was fast and friendly."
• "Amazing customer service!! all the wait staff were so so lovely and helpful!!"
• "It’s great to see even without table service that great service with a smile can be delivered even when it’s busy."
• "From walking in the door, the service was excellent with friendly and helpful staff."

Cons:

• "Won't be going back there. Next time suggest they shut the place if don't have gas."
• "piss poor preparation leads to piss performance, an short staffing is caused by unsatisfactory working environments."
• "Really really nice food but the service was shocking."
• "Terrible service, and terrible kitchen practices."
• "Only two staff on, we waited patiently at the door, but they didn't even acknowledge our presence."
• "Shocking service."
• "There was clearly not enough staff on duty and whilst this didn't ruin the evening it didn't enhance our dining out experience."

Food Quality

Pros:

• "The first carvery I’ve had which had nice roast potatoes, hats off to the chef. They was lovely."
• "The meals are excellent quality, fresh, tasty and enjoyed."
• "The food was cooked to perfection wow wow wow."
• "The food was lovely! I would definitely come here again and I recommend to others!"
• "Fabulous food, fabulous service, clean and very welcoming."
• "i really enjoyed the food (highly recommend the lamb shank and the halloumi fries), i will definitely be back soon:)"
• "The food was amazing, good size portions."

Cons:

• "However, the coleslaw was awful."
• "Not the White Willow it used to be... Eat in one and you've eaten in them all. The food is 'standard'."
• "One of us ordered surf and turf to be told it was not available."
• "Food was too expensive for the quality and value provided."
• "Only slight negative was the menu said my roast pork would come with braised cabbage and crackling but it didn't come with either."
• "Food was overcooked bland and VERY overpriced."
• "Quality of food not very food the burger bun seemed a few days old and the burger quality also disappointing."

Atmosphere and Cleanliness

Pros:

• "Such a surprise! I’ve never eaten here before and it is a jewel tucked away! Food and service was great."
• "This is a lovely place to eat. The food was excellent. Portion sizes were good and everything was really well presented and very tasty."
• "The pub has excellent indoor and outdoor areas."
• "It was peaceful and looked clean. Women’s bathrooms have four regular toilets and a larger toilet on the end."
• "The restaurant was clean and bright."
• "I was really impressed with the style of the decor and cleanliness of the building and restaurant."
• "Nice atmosphere on entry, clean environment."

Cons:

• "surrounding plain no atmosphere really."
• "However half the pub was out of service owing to being redecorated? and they've now only got one tiny area designated for dogs."
• "food nice nothing special surrounding plain no atmosphere."
• "Towards the end of our meal the music in the restaurant was suddenly turned up and a table quiz started."
• "The presentation of the pudding was a bit disappointing."
• "only thing that let the place down was the toilets, they were clean enough but had poor decor in comparison to the rest of the place which was lovely."
• "The air vents above the seating booths are thick with dust, not good, but easily rectified."

Value and Pricing

Pros:

• "A good selection of food on offer at reasonable prices."
• "Very recommendable for all occasions."
• "We will 100% be back!"
• "Definitely will be returning soon again."
• "Highly recommend"
• "Good food and good service, the 30% off mains for a short period of time allowed us to visit for an extra night this month."
• "The food was excellent and great value for money."

Cons:

• "Complete farce of a night and we won't be spending any more money there."
• "Food was too expensive for the quality and value provided."
• "£60 for 3 meals and 3 drinks. Stay away!!"
• "I don’t really think the food demands such high prices."
• "The carveries came out warm at best, and fish and chips did not provide sufficient chips."
• "Very disappointed, first time I have ever left a review but needs to be said... Waited over 30 minutes for meal even though choice was very limited."
• "But let down by not having any red wine on their Thursday Night Steak Offer which states that it includes wine."