Caffè Concerto Kensington Reviews Summary

Service

Pros:

• "She is absolutely amazing, very polite and friendly. She always looked after us and making sure we are enjoying our visit."
• "Imran our waiter was absolutely amazing. He is attentive and observant to customer needs."
• "Everything was of top standard nothing too much trouble, the autumn decor throughout was lovely, I received lemonade and my coffee in below 5mints the barista vedasree was too good in customer service."
• "Served by the charming & friendly Stephanie, she’s always so welcoming."
• "We had amazing service from Raluca, attentive and very helpful."
• "Thank you RALUCA you've been very nice and kind with us and made our day!"
• "Raluca, who served us was exceptional. She was friendly, accommodating and she made us feel right at home."

Cons:

• "Also staff were al over the place with poor communication."
• "Our order was forgotten, we waited ages."
• "Service was terrible. We were there for coffee and cake after a pub dinner. Placed order and was shown a table - waited for 30 minutes."
• "Throughout our visit, none of the staff checked on us or asked if we needed anything."
• "Staff didn't seem too happy about us arriving."
• "Service was busy and chaotic, and we had to order some things twice."
• "Horrible customer service… customers are being ignored and I have waited for over 20mins for just getting someone to give me the bill."

Food Quality

Pros:

• "An affirming experience and a delightful meal."
• "An excellent and stylish setting, food was pricey but tasty and beautifully served and presented."
• "The food was prepared To our satisfaction."
• "I would HIGHLY recommend this place and we will most definitely be visiting again!"
• "The food and atmosphere was great."
• "Food was spectacular, I had the Spaghetti Bolognese and it was wonderful!"
• "Food was hot, and plenty for one person, it’s definitely a place where you could have a full meal or just an afternoon tea/coffee."

Cons:

• "Cake was tasteless, gave me poorly tummy."
• "The food came out cold, and the scrambled eggs without the salmon. We sent it back and once they were returned to the table, the 3 out 4 dishes were still lukewarm."
• "Sandwhich bread was dry, fillings tasteless and mediocre."
• "The hot chocolate tastes like water - you can do better at Starbucks."
• "We took two deserts which were average and not fresh."
• "One slice of cake is around 7 pounds, while it feels like you're eating plastic."
• "The scones were also dry and didn’t taste fresh as well as the cake."

Ambiance & Decor

Pros:

• "Such a warm and welcoming environment!"
• "The atmosphere is warm and lovely."
• "Very nice decor & great vibe."
• "Warm welcome! Wonderful team!"
• "The decor is beautiful too. Nice place to unwind and chill."
• "Very beautiful and cozy place. The food and the drinks were astonishing and we were served by a lovely boy called Alexandru."
• "It was a beautiful place inside and out."

Cons:

• "Really weird vibes and not very clean. Very odd decor too."
• "There was also a lot of cigarette smoke smell, which was very strong near the toilets but wafted into the eating area as well."
• "Brought me the wrong order, said mine was ready, waited ages, so obviously lied."
• "Even though it can be pricey, it's worthwhile!"
• "The ambiance was pretty nice other than the smoke, with floral decor and pretty lights."
• "There is a fly infestation, they are all over the ceiling and the walls."
• "The big problem is that the place is kind of dirty. The floor was dirty."

Value

Pros:

• "Even though it can be pricey, it's worthwhile!"
• "The pricing was as you would expect for the area but averaging on 20-30 per person."
• "Prices were very reasonable, especially for the area."
• "Food was very well priced compared to other similar establishments in the area."
• "Good value for the money, We will definitely be back."
• "Great variety of food and patisseries; and not overpriced for Kensington."
• "Very good location."

Cons:

• "However for 2 desserts and tea it’ll set you back £50."
• "Ultimately not worth the £30 a person."
• "They charged us £58.28 just for cold tea and also four pieces of unhygienic cakes!"
• "Instead of a total of 20 pounds, they brought us a bill of 29 pounds."
• "The menu prices is what id describe as Kensington prices (too bloody expensive)."
• "Fairly overpriced for what it is but nevertheless a good place to have a pit stop and only a few moments away from Harrods."
• "Ratio price a bit high."