Address: 270 Kensington High St, London, W8 6ND, United Kingdom
Phone: +442073716003
Rating: 4.6
based on 124 reviews.
Staff Service
Pros:
"The staff were kind, very helpful and full of energy and passion for the food they were selling."
"staff is so nice and sweet."
"Super friendly staff."
"The staff were very kind and helpful too!"
"Really friendly staff. Super kind and informative."
"Very friendly and attentive staff."
"The staff is very nice and attentive."
Cons:
"The worst customer service that I ever had!!!"
"Nothing has been done with feedback."
"After coming to this place many times, today they failed me, the service was terrible."
"This place is very racist. It does not deserve any stars!"
"One of the ladies is extremely rude."
"The service was horrible, it took over 35 mins just for the waitress to take the order."
"Also, nice people but poor service - got multiple items wrong."
Food Quality
Pros:
"Had a cake and a latte machiato for less than 5 pounds, both delicious."
"God quality breakfast, amazing cakes and best coffee."
"The beef lasagna was outstanding: its flavour was delicious."
"The food was just divine, I couldn't fault it even if I wanted to."
"The food is very nice. Lots of treats too. Very hygienic setting."
"The food was absolutely delicious."
"Everything is just delicious and made fresh."
Cons:
"They use a microwave to warm up the food so that the meatballs / pasta are too hot on the outside and cold on the inside."
"I was served half a burger bun with raw and completely tasteless avocado slices."
"Tiramisu was highly recommend by the waitress but it consisted almost wholly of whipped cream and and cannoli was just awful ..."
"The food just seems really quite bland. It looks amazing but just sadly doesn't seem to taste quite as good as it looks."
"The 'toast' was half a burger bun slathered with margarine...yuck."
"Food looks good, but the quality is terrible. It has a taste of mass produced in a factory."
"The pistachio taste completely vanishes in the pastries."
Ambience & Atmosphere
Pros:
"Feels like being in mainland Europe."
"warm and welcoming interior."
"Cosy café with a good choice of cakes."
"Beautifully cooked food."
"The restaurant was bright, clean and cosy."
"Very homely atmosphere and the staff go above and beyond every time..."
"A very cosy and welcoming place."
Cons:
"Walked 14 minutes to try this place out only to find a construction zone."
"The decor is right out of the 1980’s, when we went, despite it being completely full, the atmosphere was funeral-like, no music and no chatting at all."
"extremely small and quite noisy."
"The seating area is tiny, 6 tables with 2 chairs per table in a small area."
"The atmosphere doesn’t feel good at all, it feels cheap."
"The eurotrash pop music is annoying."
"It’s pretty closed area, it feels cramped."
Value for Money
Pros:
"Had a cake and a latte machiato for less than 5 pounds, both delicious."
"prices are very reasonable (especially for London!)"
"The price is also very reasonable at £2.10 for the plain croissant when I bought it."
"great selection of reasonably priced options on the menu."
"very reasonably priced."
"The food is excellent, good sized healthy portions for very reasonable prices."
"Great food, delicious cakes and croissants for a good price!"
Cons:
"Charged me for a flat white, but made me half a latte!"
"Not cheap but it is in an expensive area."
"I paid 8£ for a cheesecake and Americano coffee, coffee by the way is average nothing special."
"The price point is quite high as those two cost £11 but it is worth it."
"These cakes are over priced."
"Breakfast cost was ok, but the “panini” and “focaccia” are pricy!"
"The Millefoglie was not fresh, and also these cakes are over priced."