Address: 31-32 Bedford St, London, WC2E 9ED, United Kingdom
Phone: +442078367486
Rating: 4.2
based on 287 reviews.
Service
Pros:
"Staff are always welcoming, friendly and accommodating."
"Fast, friendly service considering the place was packed."
"The staff was amazing, the food came out exceptionally fast even with a full house."
"The service was friendly and we didn't wait a very long time for our food."
"The wait staff was friendly and attentive without being overbearing."
"The service we received was excellent, whilst waiting for a table they gave our starving kids (and us) freshly made garlic bread."
"The staff were very accommodating with speedy first-rate service knowing we were pushed for time."
Cons:
"The only downside was the staff and the music."
"Was so looking forward to be out since lockdown been here before, but was so disappointed waited around 20 minutes for our drinks."
"Rarely seen worse service. Went with my wife and kid. We wanted to order some pasta for the short one and wine for us. First service was exceptionally slow."
"Really disappointed with the service. Treated like cattle. Shown no respect."
"Some of the staff were extremely kind but some very too busy so did not have the time to ask if our food was okay etc…"
"Stop by for an evening meal on a Wednesday around 7pm... Service was Inattentive and inconsistent."
"The only thing I didn’t like was having to ask several times for 17 minutes to pay so we could leave."
Food Quality
Pros:
"The place offers both good food and just the right Italian historical atmosphere."
"Fresh food and fair prices."
"Brilliant Italian food, always authentic and beautifully cooked."
"Best Italian in London? Beautiful food!!!"
"A fantastic independent restaurant serving delicious pizza & pasta dishes, (inc. Gluten Free pasta options)."
"Amazing pasta, a little pricy but good quality."
"The food was very tasty and we both left very happy."
Cons:
"I can cook better food than that to be honest."
"Poor quality, and vastly overpriced pasta (£17 for a carbonara) and wine (£9 for a large glass of vinegary wine)."
"Everything is pre cooked and not fresh. My pasta was over cooked and as a real Italian used to eat al dente, it was difficult for me to eat it."
"The food was very very average and the pasta was over cooked, the pizza was flat and the crust crunchy and hard."
"too much sauce, not fresh seafood as they claim and very expensive."
"The absolute touristic trap! We saw the good comments and decided to go. Food is tasteless."
"The food was mediocre at best. I had the pasta brown dish, which I thought would be their signature dish, but it was lacking in flavor."
Atmosphere
Pros:
"The atmosphere was lively but very comfortable, I did not feel out of place or embarrassed - the family-run feel definitely shone through."
"Ambience is laid back."
"It is super cosy and the food is out of this world!"
"A lovely warm and friendly welcome with a smile, great atmosphere & traditional decor which I love!"
"Really lovely atmosphere you forget you're in a city centre and the staff are very attentive."
"Great family atmosphere in the heart of Covent Garden."
"Nice place for a good plate of Italian food. Good atmosphere."
Cons:
"However, when we arrived, the place was fully lit with all sorts of lights, so it was quite bright inside."
"The place was not too quiet - music was very loud and the place was noisy."
"They do play one song for about a half an hour before the next one plays."
"Loud 'elevator' music."
"Ambience: pretty standard, nothing incredibly inviting or special, maximised for more tables."
"A member of staff clean half of table then throw the cloth on the seat customers sit on then used the same cloth to clean another table."
"The hygiene was not good everyone’s hand over the cheese to grater and just left in the front where people are talking YOU need gloves."
Price
Pros:
"Fresh food and fair prices."
"Fair prices for the location and quality of food. It was absolutely delicious 😋."
"Affordable late lunch with a beautiful glass of wine."
"Really friendly Italian restaurant next to Covent Garden food was really delicious... and the cost of food and drinks was quite good for London."
"Prices are normal for London."
"Very competitively priced too, considering its location."
"Also, the price is on point."
Cons:
"They didn’t charge for hers after we commented but consider £25+ for a small pizza and two bottles of sprite expensive even for London."
"Poor quality, and vastly overpriced pasta (£17 for a carbonara) and wine (£9 for a large glass of vinegary wine)."
"Prices however were extortionate - you very much pay for the location, not the food quality."
"It was fairly expensive for the quality, so not great value."
"Expensive compared to other similar restaurants in the area, drinks were very expensive."
"Outrageous prices for what are clearly frozen pizzas. And tiny, as well!"
"Very pricey for bang average food."
Management
Pros:
"The restaurant calls me up and told me they have found my Piercing. I was so happy that they manage to do that for me, and they have posted it to my address."
"The owner’s hospitality was second to none, this place is like sitting having dinner with a huge Italian family!"
"From the moment we stepped inside we were welcomed and treated like good friends and not just customers."
"Our waiter was superb he went above and beyond and was always there ready for our requests and helped lift our buggy outside."
"The service was wonderful, we were a family of 5 with 3 v young children and they were not only accommodating, patient and understanding they were kind and friendly too, despite being very busy."
"Great Italian restaurant with friendly environment and great service!"
"The atmosphere was buzzing, the staff were super friendly and accommodating."
Cons:
"empty restaurant and they said there was no room for 3 adults and 3 children plus the strollers... I gave them the option to close the strollers and they still told me, we don't have space for you..."
"Requested 3 main courses between 4 of us and some starters. Were told we have to order one main course each if we wanted to dine."
"One of our Children wasn’t hungry enough for a full meal and we were therefore asked to leave the restaurant! Never experienced such a rude behavior."
"Shocking! We walked in with 2 children and had a pushchair with us. With no eye contact we got told at the door that there was no space for the pushchair."
"The restaurant manager is a racist who rushes people in and out as fast as possible to ensure the greatest turn over possible."
"We were made to feel intrusive by 2 waitresses and the restaurant manager."
"The staff is so pushy to make you order that it totally ruins the experience."