Northampton Reptile Centre Reviews Summary

Customer Service

Pros:

• "The staff were so attentive and helpful, were able to advise without judgement and really knew their stuff."
• "Staff is incredibly knowledgeable and always willing to help whether it's with the setup of a terrarium or if it's simple tips about the keeping of the animals."
• "Always very helpful. Always good quality. Had a problem with my account - my mistake - and the gentleman who answered the phone to me went out of his way to be helpful."
• "Customer service skills by Lois was exceptional and went above and beyond to help me with any questions."
• "The person I spoke to today was super helpful."
• "All of the staff here are lovely people with a genuine interest in helping their customers."
• "Absolutely fantastic staff, really friendly and helpful."

Cons:

• "The customer service providers are petulant."
• "They don't come across like they care."
• "Their customer service is slow and unhelpful."
• "Customer service skills need to be addressed and worked on by a few members of staff."
• "Absolutely appalling customer service."
• "All correspondence I've had with NRC directly has been condescending and dismissive, customer service doesn't exist at this place."
• "Terrible customer service- we have a live food subscription... This weeks order was cancelled due to a fault with their system apparently."

Delivery and Shipping

Pros:

• "All arrived very fast even in the current climate. Highly recommended."
• "It arrived early the next morning, properly wrapped and packaged. Really quick and efficient service."
• "Ordered yesterday and delivered today."
• "Everything is a great price, it arrived super quick."
• "Ordered some more spring tails and some different isopods, all very good quality as per usual with swift delivery and well packed thank you all keep up the good work."
• "The live plants arrive healthy and in great condition."
• "Ordered crickets for my Gheko. The bugs came in 2 days and were in perfect condition."

Cons:

• "Ordered a Viv 3 weeks ago and it came with broken part. Still waiting on replacement."
• "£4.20 for 1-3 day delivery and it’s been over a week since I placed my order for live food and it’s still not arrived."
• "I ordered on July 5th... got no food for my pet until the 11th. 1 day shipping? What a joke."
• "Delivery of live food is always late."
• "Frozen order turned up defrosted 2 days late, driver never even knocked at the door."
• "Upon my delivery not turning up, NR explained they would send another lot for next day delivery... this was 2 weeks ago, I still have not received anything!!"
• "Ordered frozen reptile food for next day delivery which never arrived despite them claiming there was no-one answering the door."

Product Quality

Pros:

• "Ordered tons of plants for my exo terra, all of them came in great condition and packaged really well."
• "Locusts were all alive (had dead ones in deliveries from other places) the prices are great, quality 100% and I have no complaints."
• "Good range of animals, well cared for and well displayed in their vivariums."
• "Couldn't be more happier with the quality of plants received all arrived in amazing condition and in one piece packing was great kept the plants safe during transit."
• "Fantastic selection of decor & vivs - all animals were healthy and in beautiful enclosures."
• "The live food (frozen weaner rats) also arrive in good condition."
• "Wonderful selection of animals, very helpful and knowledgeable staff."

Cons:

• "Extremely disappointed with this company. I ordered frozen mice from them and waited in all day for delivery, but it never arrived."
• "Purchased 20 2 x10 pack of rats for our snake...turns out they are duff/off."
• "If you're planning on buying frozen stuff online I wouldn't bother."
• "Ordered Friday dispatch Tuesday didn't get frozen mice and crickets until Thursday following week, mice thawed out in transit now they're no good."
• "Do not buy frozen mice from this company... They had defrosted and absolutely stunk."
• "Both lamps ordered didn't work, £60 down the drain."
• "NEVER shop here or on their website I ordered some carnivorous plants and they arrived poorly packaged to the point where they were DEAD."

Shop Experience

Pros:

• "Wow. We have been to many reptile shops in the last few weeks, this one was the best!"
• "Lovely clean shop and great upkeep."
• "Visited .N.R.C. to see about getting a bearded dragon, what i would need etc, There was no need to go else where, the staff were friendly and explained, all, and any question's that i could think of."
• "Really knowledgeable and helpful whether its you're own pets or one of their own( which are kept clean and healthy and clearly all took care of hourly basis let alone daily) they are more than willing to help you."
• "The shop itself is beautifully set out - definitely the nicest reptile shop I've been in."
• "This shop was smaller than I expected from the online photos but they definitely pack a lot in."
• "An Aladdin's cave for any reptile enthusiast."

Cons:

• "The vivarium isn't fit for purpose and isn't secure at all. The windows don't fit and fall straight through."
• "Do not use, very disappointed for wasting my fuel getting here, most of the bearded dragons had stubby tails/dropped."
• "Opening hours for Christmas eve said 9 to 12 on the door...arrived at 5 to 12 to find door already locked."
• "Not much of a selection of hero’s and the live food looked a bit dire."
• "Expensive decor, plants and food for animals."
• "Ordered two vivariums from here, the runners for the glass in both arrived damaged making them unusable."
• "The service at this reptile centre is terrible."