Gillian Roberts Bridal | Designer Wedding Dresses & Bridal Gowns Reviews Summary

Customer Service

Pros:

• "What outstanding service & everyone makes you feel soo at ease especially Sharon & Laura!"
• "The lady in the shop went beyond the extra mile to find me beautiful dresses."
• "The service from Hazel and Emma was second to none and there was no pressure, just smiles, laughter and happy tears."
• "The sales consultant, Emma, went above and beyond to locate the dress."
• "The staff were so accommodating, professional and friendly."
• "Fantastic customer service. I recently had an appointment at the outlet and was so extremley happy with the service I recieved from every single member of staff."
• "The staff in store continue to be friendly and helpful."

Cons:

• "After a bad experience at Pronovia, and being turned away by Halfpenny, I was wondering if I’d get a dress in the timescale I had."
• "After some very hard decision making (as all their dresses were utterly gorgeous) I ultimately decided to choose my dress elsewhere."

Atmosphere & Experience

Pros:

• "The shop has a really caring atmosphere and you feel at ease straight away."
• "It was like shopping with friends. The knowledge and opinions from them all was top notch."
• "Lovely experience at this Bridal Shop- the 2 ladies were very accommodating and made my daughter feel so comfortable."
• "I would thoroughly recommend this bridal shop to anyone."
• "I absolutely love my dress 🥰 but to be honest another reason I brought it was because of how I was treated, soo down to earth!"
• "Had the most amazing experience at Gillian Roberts, it was exactly what I had hoped for."
• "I felt so comfortable and welcome, loved it being a private 1 on 1 appointment."

Cons:

• "I would have given 6 stars if I got a glass of Prosecco!"

Selection & Variety

Pros:

• "They have a vast collection, something for everyone."
• "I've bought my wedding dress here and can recommend this place to anyone looking for a wedding dress. They have great selection to choose from in different styles, sizes and price range."
• "Dresses were pre-picked for my friend, based off the pre-appointment phone call and they were stunning!"
• "There was a good selection of sizes throughout, and a full rail of size 18+ in various styles."
• "The boutique stocks an excellent range of designs from prominent designers in the industry, including a good selection for plus sizes."
• "The shop has a beautiful selection of dresses from great designers."
• "There was a large selection of dresses and I found the perfect one for our day."

Cons:

• "I went to the main store and tried on a stunning Ronald Joyce dress for £1300 which was really more than I wanted to spend."

Value & Affordability

Pros:

• "I found my dress for only £400."
• "The company has an outlet down the road with discontinued lines in a range of designs, sizes and even some unique colours - well worth checking out if you are on a budget, short of time or are looking for some different."
• "All brides should visit this lovely boutique and its outlet if you want a bargain."

Cons:

• "This shop isn't as big as some others and this just shows it doesnt have to be as I found my perfect dress!"