The Victoria Hotel, Bamburgh Reviews Summary

Staff Service

Pros:

• "Staff are young and inexperienced in the main but polite."
• "The staff really nice."
• "Really friendly & helpful staff too."
• "Friendly staff and amazing service throughout."
• "Staff very friendly."
• "Great staff all very helpful plenty of hand sanitizer all round the hotel."
• "Staff make this hotel."

Cons:

• "The attitude of the receptionist wasn't helpful!"
• "Reception staff not welcoming."
• "When we complained the response we got was to say the least appalling THE GENERAL MANAGER who was aggressive."
• "Bar staff not very helpful."
• "Reception were a little less than friendly, could easily have been 4 stars....."
• "No response or acknowledgement from the server when trying to explain."
• "Waiting staff not trained on allergies."

Room Quality

Pros:

• "Booked a Superior room and was aligned with the photos - good size and in good order."
• "Our room was tasteful and classically decorated and fitted out, although small."
• "The room we were given was room 29 which was not even in the main part of hotel round the back next to kitchen."
• "Our room was a superior dog friendly room which was huge much bigger than others we have stayed in."
• "Room was very good, which would be expected as it was a 'superior double'."
• "Rooms very good and clean."
• "The room itself was a decent size, very clean and the bed was suitably comfortable."

Cons:

• "The bathroom was the biggest let down. It hasn’t been attended to in decades."
• "Room was sad and tired looking."
• "The room was extremely poor. we were in the attic in room 23. it was small, cramped and in need of serious attention."
• "Rooms were very small and shabby for £130/night."
• "The bedroom furniture is quite tired and bathroom is also a little dated not really a mirror image of web photos."
• "Our room was tatty and in desperate need of refurbishment."
• "The room was tiny, should have been a single and no hot water!"

Food Quality

Pros:

• "The food was excellent both nights as was the service from the lovely waitresses."
• "Lovely food, breakfast was excellent."
• "Had steak and mushroom pie which was absolutely superb with plenty of fresh vegetables, chips and peas."
• "All meals were fantastic, excellent cooking, great flavours."
• "The buffet breakfast and menu choices were very nice and well cooked."
• "The food was all good, one of the main course dishes a relative reported was the nicest beef she’d ever had."
• "The food is also top notch, from an excellent full English to the fine dining choices on the menu."

Cons:

• "The whole experience felt a bit amateur- you either do it properly or not at all!!"
• "Had a meal in restaurant, kids of good reviews but sadly we weren't impressed."
• "The main was out almost immediately with undercooked pork as a main, way beyond just pink."
• "Food in the dinner room was extremely overpriced and not exciting."
• "It was ok pub grub at best, very pricey for what we had."
• "Gastro pub prices for little more than supermarket oven food."
• "The adult meals the steak ale pie. Was very disappointing, not a crusty top it was very undercooked."

Location & Atmosphere

Pros:

• "We stayed for 2 nights and loved every minute."
• "Very comfortable, welcoming place to stay. Very, very dog friendly."
• "Lovely hotel in a great location and offering free parking."
• "Very well located in the village."
• "Main bar for food and a restaurant for a bit more privacy. Relaxed atmosphere."
• "Located in a fantastic location albeit rather busy, I would recommend a visit to the village."
• "Great location in Bamburgh."

Cons:

• "Unfortunately got woken up by dining room being organised or moved round at 2am and then the outside chairs the same at 4am."
• "Was very disappointed with the hotel and the village. Everything was closed even the castle when it said it should be open."
• "There is more to dislike than like about the hotel but the location is good."
• "When there are dogs everywhere and you have to step around dogs and their dog beds in the middle of the bar floor."
• "Ground floor room which was noisy at night time with vehicle parking etc, and early delivery vans and bin men."
• "Disappointed with our room on the third floor with a tiny window and not much of a view."
• "Unfortunately the doors that slam shake the whole place."