wagamama bath Reviews Summary

Service

Pros:

• "Great, friendly and knowledgeable service and attention."
• "Food was really good and the service was great."
• "The staff were fabulous and we got happy smiling faces from all the staff including waves from the kitchen staff too."
• "The team were friendly and pleasant."
• "Staff were very accommodating and friendly."
• "The staff were ALL so friendly and welcoming, especially Poppy who mainly looked after us."
• "Our lovely server Eleena and her manager were very accommodating and warming our entire evening and they really made our anniversary."

Cons:

• "Actually went to the restaurant and entered then told to step back and stand in the entrance foyer then approached by another member of staff and told to stand outside the people skills are appalling."
• "Whoever runs their Deliveroo page should be taken round back. I keeeeeeep ordering their garbage vegan food because they neglect to mention it properly in the titles on Deliveroo."
• "Clearly far too much effort being spent on getting deliveries out via Deliveroo than dealing with customers at the tables."
• "Our drinks arrived well after our mains and only because I reminded a server that we still did not have them."
• "I like Wagamas in general, I go to various locations across the UK. Bath Wagamama tonight though has one of the poorest level of customer service I've had at a restaurant."
• "Experience via deliveroo very bad, food was cold and took 1hr 15mins - they left the food out until cold and was very rude to the delivery ignoring drivers."
• "Then we had a very condescending Manager called Steph, come over, trying to justify the situation, the whole time the food that eventually arrived, sat in front of us, going cold."

Food Quality

Pros:

• "Food was delicious as it always is in Wagamama."
• "Still a great place to eat if you love Asian fusion dishes that zing with healthy freshness and flavour."
• "Always full of flavours and is never so harshly spiced that you can't taste other flavours."
• "The food is usually excellent and the service the same."
• "Both were excellent, very tasty and good size portions."
• "Incredible food, best using noodles I've ever had."
• "The food is always hot, fresh and delicious."

Cons:

• "The food looked amazing but then I tried it. 🤮 Barely any sauce or flavours, the texture of the ‘steak’ actually made me gag - not quality meat."
• "Gyoza was also overcooked to the point it resembled a mini Cornish pasty rather than a gyoza."
• "Ordered a ramen soup with shrimp. They burn all the shrimps, with one side almost completely blackened."
• "So the ramen was being served with udon noodles instead - which just didn't work."
• "Ramen was overcooked, stuck together and very stodgy."
• "The food has gone downhill. Portions way smaller than they used to be."
• "Karaage chicken was black, dry and hard, steamed veggie dumplings were almost tasteless."

Atmosphere & Location

Pros:

• "Restaurant was lovely and cool on a hot day."
• "Happy atmosphere, with a good mix of ages & characters."
• "Good atmosphere, busy but tables cleared and cleaned quickly."
• "Brisk friendly service, hustle and bustle, bright colours and relaxed atmosphere make this a winning formula."
• "Love waggamamas, they've really done their all to make it a safe environment while still maintaining a friendly and welcoming atmosphere."
• "You walk in the shop and are greeted by a warm air, that on an autumn evening, such as tonight was, is not only refreshing but comforting."
• "It is really close to the city center and the romans baths!"

Cons:

• "However they keep it half full... so there is almost always a long queue outside to eat here, which is quite ridiculous considering it is just a standard wagamama."
• "Too many deliveroo orders being prioritised, utter shambles!"
• "There are sometimes long queues – any time from 5 to 7 you might want to watch out."
• "Yes we had to wait in a queue outside for 20mins but honesty it's worth it."
• "Sometimes the wait can be a little long, but it is always worth it."
• "No booking system so had a very long wait outside in the cold."
• "45mins wait outside although a lot of tables were empty but covid times I guess social distance was well made."

Accessibility & Accommodation

Pros:

• "Check out the vegan and vegetarian menu. They cater for all."
• "The level of care towards allergies is impressive and for someone who has food allergies, I have never felt more taken care of."
• "Great food and for our friend that is a celiac and can't eat gluten he had an a decent menu to look through."
• "They are very willing to deal with sherries and have a special menu for it showing changes that can be made to dishes to make them suitable which is really helpful."
• "As someone with a beef and seafood allergy it's normally really hard for me to feel safe ordering out, but the managers personally take any allergy orders and make sure everything comes out correctly and it was some of the best service I've ever had."
• "My daughter got nut allergies. And they were very careful about it and asked a few questions and made the dish separately."
• "Love it here - staff are incredibly helpful and friendly, and they have recently revised their menus to make the food a bit more accessible to anyone who doesn't know Japanese dishes."