Asda Slough Superstore Reviews Summary

Customer Service

Pros:

• "Staff is friendly."
• "A big thank you to everyone that had to deal with my no sense of direction on that day!!!"
• "PRIYA IN THE CLICK AND COLLECT DEPARTMENT IS THE BEST IN CUSTOMER SERVICE."
• "Every member of staff that I approached and asked where something was, left what they were doing and helped me."
• "Good range of products, polite and helpful staff."
• "The friendly and helpful staff enhance the overall shopping experience."
• "The Asda petrol station is BRILLIANT. if you have small kids you dont have to take them in with you to pay!"

Cons:

• "I visited this store earlier today and was appalled at the state of the ladies toilets."
• "Asked a Lady on one of the isles to help me find birthday candles. She told me to the stationary isle."
• "Terrible shopping experience at the 'don't care attitude' at the Asda store."
• "Unfriendly customer services."
• "The last experience was awful and since reading other reviews I can see its a trend and pattern at this Asda."
• "The driver was very arrogant and rude and had absolutely no customer service experience."
• "This branch needs a new management as people in the queue were saying that this happens always!!!"

Store Cleanliness and Stock

Pros:

• "I've shopped at this store many times and have found it to be clean and well stocked."
• "Was pleasantly surprised with tidy store and well stocked and well arranged displays."
• "The well-organized layout makes finding items a breeze."
• "I've shopped at this store many times and have found it to be clean and well stocked."
• "This is a fantastic store with a wide range of goods and services."
• "ASDA Slough is an excellent superstore that serves to every customers needs."
• "Great little store that offers most items, has pharmacy, mcdonald's, photo centre, bureau de change, George clothing, electronics section, home, toys, cards and magazines, lottery, bakery, hot food, pizza made to order, Asian meat, fruit and vegetables, world foods."

Cons:

• "Utter filth 🤢🤮👎"
• "Is very dirty place today is only cash no card taking staff waiting outside telling customer no card."
• "Toilets are absolutely disgusting."
• "Food with 'use by' date (in fridges) is often out of date."
• "Dirty, less staff on tills and plastic bags for fruit vegetables stopped."
• "Especially the clothing section: stuff scattered on the floor, bags with underwear always open, quite often with missing items."
• "This particular store is always extremely messy!"

Online Shopping and Delivery

Pros:

• "Asda is my regular supermarket but I usually shop online since the pandemic and having a newborn.(fantastic delivery staff*****)"
• "Was shopping at Asda in Slough and needed help for an item that was not on the shelves. I approached Muhammad saqib who helped me out."
• "Asda is good, very big compared to other Asda I went. I liked it to shop for you get variety of things there."
• "Understand from store manager that action is taken to put a sign in EV chargepoint to indicate for EV users only."
• "Self checkout saves a lot of time, especially when buying a small number of items."
• "With a wide variety of products available, from groceries to clothing, there's something for everyone."
• "Busy store due to cheap prices and quality products."

Cons:

• "Another week with home shopping cancelled, if this is the case then please do not message customers saying your order is out for delivery."
• "Ordered home shopping. Usually everything ok, this time the driver refused to come to the third floor."
• "Poor click and collect since covid, I have had issue from given wrong delivery, missing bags and only found out when i was half way home."
• "Home shopping customer service is abysmal, not to mention the ability to actually speak to someone who can make a difference with an issue from a call centre in South Africa."
• "I've placed a click and collect order and been told there were no pickers to collect my order."
• "Online grocery delivery due between 13:00-15:00. Text alert in the morning stating delivery will be up to 4hrs late, keep checking status update."
• "Worst store for online groceries."