Sainsbury's Reviews Summary

Customer Service

Pros:

• "Thank you Naveed for your superior customer service! Where other assistants gave up, Naveed persevered and got us the help we needed."
• "Friendly staff and a good customer service desk."
• "As a blind person they where helpful staff."
• "Got served by the most lovely guy, checkout #10 I think his name was Neem (hope I got that right), incredible customer service."
• "The staff are always polite and very helpful."
• "The staff are always keen to help."
• "Helpful staff at checkouts."

Cons:

• "Could not help with the checkout - kept denying that they did not know how to use the contactless settings."
• "I asked for assistance to a staff member named Rama... she instead puts one finger up to hush me."
• "Most staff seem unhappy and it shows!"
• "Floor managers are miserable and unhelpful, so are some ladies in the TU clothes department."
• "The customer service was absolutely awful, I felt as tho I was being attacked by the staff."
• "Terrible staff. It’s like they were under drugs very lazy and nonchalant and lost really."
• "Slough Sainsbury’s, Uxbridge road Till supervisors and managers and also some of the customer service staff are rude, aggressive and have no idea how to treat customers."

Store Experience

Pros:

• "Well stocked with everyday essentials."
• "No complaints, the store is well organised, clean and has a wide variety of stock including world foods."
• "I really enjoy shopping here, large selection of everything you need from food, housing, clothing etc."
• "Sainsburys are working hard to improve their products and giving us back the value."
• "Car park is huge and you would easily get a space..and is free as well."
• "The store is clean, well stocked, has ample parking and compared to shopping in outer London it is a much more civilised experience!"
• "The supermarket is quite massive offering a great selection of everything you need for your grocery needs."

Cons:

• "However the customer toilets were horrendous with foeces all over!"
• "Lifts were gloomy and had over half the lights not making it feel more like a fright lift."
• "Poorly stocked fresh fruit and vegetables section and almost empty deli counter."
• "Sections are so confusing, and the management Is no where to be seen / found."
• "Broken lift, no disabled access."
• "The bosses in this store really need to pull there socks up! This store used to be immaculate. Lately its gubby the shelves never seem to be tidy or stocked up."
• "Empty shelves can't find staff when you need them the shop looks dirty."

Pricing & Stock

Pros:

• "Prices are good and with their nectar points you’re able to save and redeem as and when you wish."
• "Good Specials."
• "Great variety of products and produce."
• "Reasonably priced. Can sometimes find some really great bargains."
• "Helpful staff. Good quality for money."

Cons:

• "You can find empty shelves as well as most of items out of stock."
• "Not well stocked for vegetarians, shame really some of us have no choice being vegetarian so hard when you can't find anything that would be quick and easy to make."
• "The prices on the other hand are way too high because of the cost of living and I wish they could lower the food prices to a very small and very cheaper price one day."
• "Probably the most expensive mainstream supermarket in Slough."
• "On every single shopping experience some of the items that are advertised with a reduced price get charged as full price on checkout."

Accessibility & Convenience

Pros:

• "Car park is huge and you would easily get a space..and is free as well."
• "Good shop with lots of parking and right next to the premier inn."
• "Easy to find along g A4 to/from Slough Town centre. Plenty of parking.....3hrs free."
• "Enough parking spaces for easy parking."
• "Plenty of parking spaces with lights above to show if a space is vacant or not."

Cons:

• "The travelators are quite long and slow so if parked near the car park entrance (east side) using the lift may be quicker."
• "Very confusing carpark layout and entrance from the main road."
• "If you drive a higher vehicle, do NOT drive there."
• "But be careful with your cars people like to hit and run in the car park and don’t take responsibility to own up."
• "They need more than one scooter for people who have mobility issues but wish to be independent."