Lidl Reviews Summary

Store Layout and Cleanliness

Pros:

• "The store is well laid out. Good shopping experience."
• "Big and spacious Lidl, great value and a backer's corner with freshly baked bread."
• "Very well arranged, after the latest renewal and the self service tills addition."
• "Store was reasonably clean and got all items needed."
• "Well stocked shelves, clean and tidy."

Cons:

• "This store is scruffy and badly stocked."
• "The place is a shambles.....its quite a mess."
• "Oh this place is not nice at all it's as if things a have been thrown into some of the shelf it seems to be very disorganised."
• "The store isn't very clean, for example they never seem to wash the baskets which im not joking are rank, go and see for yourself, really dreadful!!!"
• "There are empty boxes at all aisles so the shop looks shoddy. Stocks are always low and the offers never seem to be there."

Parking and Accessibility

Pros:

• "Onsite parking, disabled parking and mother and baby parking too."
• "Enough parking, central on bus route."
• "plenty of car park."

Cons:

• "A nightmare to park here and ty food is overpriced."
• "Parking is always like the wild west (Lawless).."
• "Very busy car park and finding space was a mission where she took 2 spaces for no reason."
• "Parking small and crowded, very hard to find a spot."

Customer Service

Pros:

• "Real friendly staff, always helpful."
• "The customer service was excellent especially because of a ginger employee they have, lovely woman helped me with every step of my shop."
• "Staff friendly and helpful."
• "The staff was very nice and helpful."
• "Staff very polite and helpful at Lidl Leatherhead store."

Cons:

• "I’ve seen team seniors belittle their staff in front of customers which is awkward to see."
• "I just had a very unpleasant experience with the till lady. She shout me at me cause I did not place my food in the right order. Very unprofessional and rude."
• "1 lady in hijab is cursing in front of the customers as she way waiting to close the shop."
• "The staff are really rude, especially a short asian man who wears a green top."
• "Rude staff... specially female staff.. always look miserable and angry for some reasons."

Product Quality and Selection

Pros:

• "Good quality at a good price not a large variety."
• "Love to shop at Lidl because reasonable price for the good quality products."
• "Great store. Although it doesn't have the widest range of products, it's got all the essentials."
• "Good selection of foodstuffs, love the bakery and meat selection especially and all very reasonably priced."
• "Great assortment of produce, love the seasonal foods that come in."

Cons:

• "On the whole the produce is really hit and miss. Some products are great. But I have lost count the amount of times I've had to return goods that have expired days before their sell by date."
• "The store is good, but when selecting fresh produce I've seen oranges and actually spoilt on multiple occasions."
• "The materials are easy to break, the instructions come in a mess."
• "Cheap prices which is wonderful, but that shows in the quality too."
• "It seems that Middle Aisle items aren't refreshed. You seem to leave all the junk at this Lidl, none of the new stuff."

Checkout and Queues

Pros:

• "Gets busy during peak times but the self-checkouts are a real bonus if you want to be relatively quick."
• "The Farnham road store has been extended, it now has self-service tills, which are very helpful if you don't want to queue at the usual tills."
• "Customer waiting times have reduced with self checkouts introduced in Sep 2017."
• "Finally they've installed self scan checkouts. Queues now shorter!"

Cons:

• "Always queues and not enough checkout staff regardless of time of day."
• "Long queues at checkout, no staff to ask where certain items were located."
• "Never enough staff, the till queues are frustratingly long, staff are unfriendly."
• "Even in fairly quiet spells they will ensure queues are half way up the shop at a solitary till before opening a new one."
• "The famous discount retailer, my only complaint is that are less people manning the tills and this causes long queues."