Address: Airport Way, Luton, LU2 9LY, United Kingdom
Phone: +441582405100
Rating: 3.2
based on 99 reviews.
Airport Facilities
Pros:
"London Luton Airport has good facilities including toilets, nice restaurants, easy parking, shuttle buses, seating areas, and more."
"Nice airport with plenty of parking, lots of eateries and shops inside."
"Very nice airport, there are still construction works going on. Few queues when we were there, nice shops. Water fountain straight after security 😁, nice toilets, all good."
"There's a prayer room, which is rejuvenation, to be able to sit quietly without the bustle in the main areas."
"Greatly improved airport. The renovations were done and the space looks better."
"Good sized airport with basic facilities and easy access for domestic flights."
"I recently had the pleasure of visiting London Luton Airport, and I must say, it exceeded my expectations in several ways."
"A clean airport that can arrived from frinchley road by A1 National Express, going back to Finchley road on Bay P or Q by A11."
Cons:
"Not enough seats in the airport and the shop and restaurant options are poor."
"Quiet expensive though. Even duty free seemed on the pricy side."
"The whole terminal is sparsely decorated wirh littke comfort or luxury. It is basic."
"Another terrible wifi service (never loginable and request a lot of personal data)."
"The Airport is simply not coping with passengers volumes. Not enough seating, air side open from 3am and new DART link is rather hidden."
"Good airport and easy to use. Annoying about the drop off any paying for it. Money grabbing."
"Negative: wi-if is bad. To log on you need to fill the form and doesn’t work well."
"Horrible place, always very busy. It was so full that it was difficult to move around the airport."
Staff and Security
Pros:
"Staff are all pleasant and friendly, and boarding your plane and going through security is very easy and smooth."
"That being said the staff have always been normal compared to other airports where staff can be a bit useless and rude."
"Security was calm and securing totally. Informative staffs everywhere too."
"Very polite staff and very helpful. With all the new things they are implementing l think they are doing a brilliant job."
"Due to its small size, going from the shopping and eating area to the gates is easy and fast. Long stay parking cheap and plentiful."
Cons:
"I found staff to be quite unfriendly though, and directions around the airport are not very precise and consistent."
"Probably the worst of the major London airports. Disorganized and chaotic; only flown from here a few times, but every time it’s taken forever in security, which are clearly understaffed."
"I personally had really bad experience at Luton many times during Covid and many times after. Got penalties for no reason, missed the flight to see my kids as incompetent staff worked there, very aggressive and rude staff."
"The shuttle bus driver was not at all helpful and completely dismissive when asked about Special assistance for a fellow traveler who was struggling."
"The staff running the security were very nice. The duty free shopping experience was excellent as there was a wide range of luxurious products to browse."
"Everything (outside the Terminal) seems as though it's been setup on a temporary basis. However, it looks like it has been that way for some time."
"We had such a brilliant experience.We prebooked our parking which was £137 for Monday to Friday."
Accessibility and Location
Pros:
"Getting there is a bit frustrating depending on where you are coming from but the coach is often a good idea and can be easier when getting the train."
"London airport for budget airlines. No frills, but systems here work well. Main problem is getting here."
"Modern travel these days, everything is on the phone app."
"Both flying from and back to London Luton was good. Easy access for departures but arrivals can be busy."
"Easy to get there now with new trains going straight to the airport."
"London Luton has gone a long way from its early days as a 'third choice' airport to avoid ever-busy Heathrow."
Cons:
"London Luton Airport has a significant problem with its location and accessibility."
"It's the worst airport from a thousand I have ever been and I do travel a lot."
"The stupid electronic exit suddenly not working that kept over 100 passengers jailed from exit for 15 to 20 minutes."
"Make sure not to use the Hackney carriage taxis outside the airport before the pickup/drop off area."
"The only train we have used this airport is it offers flights to Greece and Switzerland when stansted does not."
"Luton airport has always been quite challenging because of the traffic generated by the location of the airport."
"The airport terminal is its usual 'cattle processing' self. Acceptable I suppose."