Stansted Airport Reviews Summary

Immigration and Security Processes

Pros:

• "Immigration process no special care offered for the non EU passport holders almost took 2hrs to complete the immigration."
• "Security is pretty slow and overwhelmed most times."
• "Security reasonably quick on the way out."
• "Security in the departing area is also relatively quick."

Cons:

• "Security is a nightmare as always. 22 minutes to get hand luggage back."
• "The experience is generally good but parking to pick someone up is just a disgrace."
• "Not enough people on security causing very long queues."
• "Security reasonably quick on the way out. 100 minute queue for passport control on return."

Staff and Customer Service

Pros:

• "Incredible staff expediting everyone through so calmly yet speedily."
• "The staff in this station was really kind and helpful to me."
• "My Mum had to travel back to Leeds on her own, she is 83, on 16.06.21, at 4.30pm, the young lady with the long dark ponytail, I can't praise her enough."
• "Big thanks to the train staff for sorting out my wrong return ticket today!"

Cons:

• "Staff shortage with the ground crew and also just one ladder for a totally full plane."
• "Rudest airport staff that I've ever come across!"
• "Staff was extremely rude and indicated that I was the stupid one for not knowing all of the intricate rules in every city I visit."
• "Never again. Excessive wait times to go through security as they pulled nearly every bag to do additional screening with insufficient staff."

Facilities and Cleanliness

Pros:

• "Huge airport, enough space for waiting for your flight, mobile chargers available, free drinking water."
• "Facilities are clean."
• "Toilets in arrivals are filthy, and the taps have slimy jcloths wrapped around them."
• "Cleanliness around the airport is average, but the toilets are disgusting."

Cons:

• "Welcome to the most dirty and less maintained airport."
• "The whole airport is dirty and chaotic. No one seems to know where to go, and staff are abrasive and dismissive."
• "Both bathrooms I used were dirty. Not enough benches to sit."
• "Very dirty airport. The facilities are ok, but the staff are rude and passport check takes too long on arrival."

Pricing and Accessibility

Pros:

• "Easy, convenient, regular public transport to/from airport."
• "Parking is not too expensive."
• "Stansted is convenient on the train line from Cambridge, or 30 minutes in the car down the M11, very usefully located."
• "Good train connection, as the train station is inside the airport."

Cons:

• "They do have a drop off area which costs a ridiculous £12.00 or the car park, a staggering £10 for 30mins, £18 for 1 hour."
• "Charges for drop off are ridiculous. Even my uber had to pay £10 as they picked up in the car park."
• "The set down or pick up with no actually parking is £8, if you parking in short stay you have 30min for £10 and then £18 for an hour."
• "Expensive to get to the airport by any mode of transport, and most modern airports these days have multiple charging terminals for phones and laptops."