Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Staff are all friendly and helpful."
• "Good service from the staff, but could perhaps carry a few more essentials in the kiosk shop (appreciate it's limited size wise)."
• "You are safe in Sainsbury's hands. A customer was taken un-well in the shop, and the staff looked after them until the Ambulance crew arrived to take on their care."
• "Staff are happy to help you locate particular items and will check in the stock area if the shelf is empty (a rare occasion)."
• "Staff friendly and helpful, store very clean and well lit."
• "Helpful staff throughout the store."
• "Staff are friendly and helpful."

Cons:

• "Miserable staff apart from the woman on bakery."
• "Bought an organic milk date was okay but was sour, talked the customer service, staff was not helpful...I was upset after the conversation because of their rudness, and heard their laughter after me."
• "Very unhelpful. Tried to sort out Nectar query to no avail. Disgusted."
• "A staff member shouted at me 'excuse me, you can't do that there, you have to go outside'."
• "The big annoyance for me at this shop though, is the self service checkouts."
• "The Do-It-Yorself till scanners are the worst I've ever seen in a main brand supermarket chain."
• "I was humiliated by staff."

Store Layout and Stock

Pros:

• "The shop is clean and well ordered!"
• "Shelves usually well stocked."
• "Good Sainsbury's as far as they go, most of the time is well stocked with a varied selection."
• "Nicely stocked shop."
• "Modern store with groceries and fashion."
• "Clean, spacious with plenty of stock."
• "This is a great store. Has everything."

Cons:

• "Store is understocked as it does not carry all products."
• "Visited here on Tues 3rd March, I've never seen so little on the shelves, especially fruit and veg section."
• "You can never get a complete shop as stock levels are always bad."
• "Most items dated 6th Jan that's tomorrow. Fresh produce especially potatoes were not very nice. A lot of shelves empty."
• "The fruit and vegetables never seem particularly fresh."
• "The stock is always being moved around so you wonder around for hours unable to find anything."
• "Aisles & shelves untidy with products on wrong shelves."

Parking and Accessibility

Pros:

• "Good fresh selection of fruits and meats. New car park rules allow of timed parking with purchase."
• "The store is also easily accessible and has a large car park."
• "Regular Sainsburys, with some parking space off the high street, wheelchair parking and accessible entrance are available."
• "It's alright. Parking relatively cheap and good access to high street."
• "Big car park. Parking fees are going up soon. But the first hour is free so shouldn't effect anyone just using the car park for shopping at Sainsburys."
• "Good size Sainsburys and with a very accessible parking which backs right onto the high street."
• "A nice restaurant/cafe to get yr breath back and free parking."

Cons:

• "Long waiting time plus car park is not free."
• "A parking fee is required."
• "Still having to pay for the parking!!!! Regardless to the long queues at most times."
• "The parking is terrible, the entrance and exit are so tight, don't go there if you don't want to scratch your wheels."
• "Very disappointing. This store charges for parking."
• "Parking fees exorbitant..."
• "Rubbish parking machines won't accept Google pay or lots of other touchless and card types."