Sainsbury's Reviews Summary

Store Layout and Cleanliness

Pros:

• "The store was clean and well-organized."
• "Really nice store, lovely feel, good choice of clothes, home wares and some electronics."
• "Super large Sainsbury's with quite a huge parking lot in the undercroft."

Cons:

• "I do not know why their items are always missing, for example, 9 out of 10 visits the pack of 12 large size eggs are always empty."
• "The only concern is that the mobile signal is not always good in store and inside the covered car park."

Customer Service

Pros:

• "Staff really friendly and helpful too."
• "Staff in sutton sainsbury are the best Helpful, polite."
• "Friendly staff, not too busy. Everything always tidy."

Cons:

• "I have never been so insulted and disrespected in my entire life."
• "The till staff didn't know how to redeem my nectar points, which was the main reason I went."
• "Very few staff, very few tills open and no manager in sight."

Parking and Accessibility

Pros:

• "This store is in a good location with very good size of carpark and the store itself."
• "There are plenty of parking space outside and inside the covered car park."
• "Parking has now been limited to 90 minutes, where it was up to two hours."

Cons:

• "A misinformation on Sainsbury's website I relied on and ended up paying dearly for it. The website states that the parking is allowed free for the customer up to 2 hours."
• "Europarks run the car park, be aware they’ve changed the time to 90 mins."
• "Received a £100 fine from Euro CarParks for staying longer than 90 minutes."

Pricing and Offers

Pros:

• "I was able to find everything I needed quickly and easily, and the prices were reasonable."
• "Really nice store, lovely feel, good choice of clothes, home wares and some electronics. Staff really friendly and helpful too."

Cons:

• "I am not happy about Sainsbury's offering reduced prices to Nectar card holders. This discriminates against customers who do not have a Nectar card."
• "However, I do not know why their items are always missing, for example, 9 out of 10 visits the pack of 12 large size eggs are always empty."