Shawa Reviews Summary

Customer Service

Pros:

• "Elaf was the sweetest worker, she helped me pick out my meal and went above and beyond to make my family and I comfortable."
• "Great customer service by Omar and helpful staff."
• "Very good service and hard working employees."
• "Thank you so much Waheed, Adam, Tamara and all staff for such an amazing and delicious food in Ramadhan."
• "The manager Sulaiman always greets me and other customers with a great big smile."
• "The guy was nice and service was quick."
• "Great customer service by Imen and helpful staff."

Cons:

• "Poor customer service, considering the menu is expensive they have the audacity to charge £1 for a small pot of sauce."
• "The rudest staff ever who think they are doing you a favour by serving you."
• "Not helpful staff when it comes to complaint."
• "I was treated very badly by the staff."
• "Staff were unhelpful and extremely rude to myself and my mum and had an awful attitude."
• "The cashier was a grumpy woman, not one smile, looked like she hated people!"
• "Once I got to the front of queue I was met with a very rude person serving."

Food Quality

Pros:

• "The food is very fresh, flavourful and filling."
• "We ordered shawa box with half chicken and mango juice. It was one of the best experience of my life."
• "The food was very nice! Fresh and cooked nicely."
• "Food is just smashing delicious- we tried chicken shawarma with cheesy fries& falafel aubergine wrap."
• "It achieved the difficult equation, healthy food, delicious taste and superior hygiene."
• "One of the best Rotisserie chicken we ever had. It’s so tasty, fresh and well cooked."
• "That’s what I call a REAL SHAWERMA, from the first bite you can feel that the food is so fresh and tasty."

Cons:

• "What a waste of money."
• "Had the Chicken Shawarma Platter and got a couple of table spoons of bone dry, tasteless chicken."
• "The chicken was even worse, as they use chicken breast as opposed to legs & thighs, so the chicken was very dry and hard, not at all succulent."
• "The quality of beef it was very poor and had lots of impurity."
• "The chicken they now do is tasteless."
• "The food in this place tastes awful."
• "Food was served to me cold."

Value for Money

Pros:

• "The bill for the two of us, one wrap each and fries to share with drink and a tub of sauce was £22, so it was not bad on the price front."
• "Had some food from Shawa after a bad experience with a neighbouring food stall at Westfield. The food was okey and they served very sizable portions for reasonable prices."
• "Can't expect a lot for the price but it was actually a satisfying experience."

Cons:

• "Poor customer service, considering the menu is expensive they have the audacity to charge £1 for a small pot of sauce."
• "Paid £16.20 something to be fooled."
• "They’re super stingy with the meat, there was barely any in my burger!"
• "A shame to be called Middle eastern food. Avoid at all cost."
• "Expensive and portion sizes are ridiculous."
• "Cost me £9.95, quiet steep for a wrap."
• "Small shawarma that barely has enough chicken and full of veggies for £9 something!"

Hygiene

Pros:

• "The shop was very clean and the order was prepared quickly."
• "It achieved the difficult equation, healthy food, delicious taste and superior hygiene."
• "They are quick, hygienic and polite."

Cons:

• "Also the staff made our bread he tossed it in the grill with his hands no gloves on and served whilst serving at the till."
• "Lukewarm food. Kids were hungry so we ate it all except for one: returned the chips, they poured it straight into the pot of new chips ready to serve to other customers."
• "The plate was loaded with deep fried fries in a low quality refined oil as I can tell."