Heavenly Desserts Newcastle Reviews Summary

Food Quality

Pros:

• "The pistachio cookie dough was delicious, very chocolatey on top."
• "The hot chocolate was really watered down and extremely disappointing."
• "The desserts are on the pricey side, however they are spot on and taste so good!"
• "The dessert was probably the best I've had. I couldn't recommend it enough."
• "The mango sundae was really nice and the portion size was good."
• "The waffle was crispy on the outside and warm on the inside, and the toppings were delicious."
• "The pistachio milk cake and saffron milk cake were both fantastic."
• "I tried their cookie dough and it was magnificent. They have the best tiramisu I've ever had."

Cons:

• "Very mediocre desserts and honestly nothing memorable."
• "The desserts were ok but a bit too sweet for me."
• "Unfortunately my double pleasure sundae wasn't as tasty as I thought it would be."
• "The mango sorbet wasn't a sorbet, it was very wet compared to the strawberry sorbet."
• "The Baclava plate tasted of nothing with the only flavour being the lightly drizzled honey on top."
• "The sticky toffee pudding was rubbish and you can buy a better microwavable one from the COOP."
• "The food wasn't even nice. And don't get me started on the service."
• "One of the worst dessert shops in Newcastle for me."

Customer Service

Pros:

• "The service was very friendly and the drinks we were offered were very nice."
• "The staff here is soooooo friendly and nice."
• "Staff were really lovely and friendly."
• "Staff were super friendly and polite."
• "The waiter ibrahim was bubbly and welcoming."
• "The staff, especially Ann, is incredibly sweet and attentive."
• "The staff are friendly, helpful and provide excellent information about meeting the customer’s dietary needs."
• "The staff truly cares about your experience."

Cons:

• "The staff didn’t seem too friendly or eager to take our orders."
• "The staff was so rude and discriminated."
• "Really rude staff."
• "Very bad service mind, the employee here so lazy."
• "Customer service was shocking so slow our waffle was freezing cold."
• "Service was absolutely abysmal."
• "Waited there for 15 minutes no one asked what I want."
• "The staff was doing nothing."

Ambiance and Decor

Pros:

• "Beautiful decoration, right in the town centre you can have beautiful desserts and drinks sitting in a nice atmosphere."
• "The air conditioning is working and a bit noisy."
• "The menu has a great selection of desserts and drinks, all of them looks wonderful."
• "The ambiance adds to the overall charm, making it the perfect post-movie hangout spot."
• "The interior design of the place is very nice."
• "The place is very luxurious and we loved the ambience and decor of the restaurant."
• "Very spacious dessert cafe with many seating inside."
• " "The atmosphere and decor was extremely cosy and cute, making you feel right at home."

Cons:

• "A bit overpriced for what we ordered and what we got."
• "The place is spacious but it was understaffed."
• "The decor is beautiful but the venue is not kept clean, lots of dirt on the floor."
• "Group of 4, there were no other customers during our time there."
• "The menu of deserts was massive (too big?), I eventually got my 4th choice desert."
• "Nice decor, tables, staff uniforms and menus with expensive deserts and a multitude of options....but woeful service."
• "Nice atmosphere, lovely decor, very busy so a slight confusion with our desserts order."
• "Pleasant place to taste something sweet. The most important point is late closing."

Value for Money

Pros:

• "Definitely worth the money and the treat."
• "The prices are reasonable for the quality they provide."
• "Luxury vibes while having desserts with affordable prices as well."
• "Great atmosphere, deserts to die for, plenty of choice, and friendly staff."
• "The gelatos here were so smooth and full of flavour."
• "Fantastic range of fresh, quality desserts! Loved the biscoff waffle & the lovely selection of cheesecakes!"
• "Their service is very slow and takes up to 45 minutes for a few desserts."
• "The food was outstanding!!! We were served by Sayema who was doing a great job at attending to us."

Cons:

• "A bit overpriced for what we ordered and what we got."
• "The desserts were ok but a bit too sweet for me."
• "Everything is also incredibly overpriced."
• "What a rip off! £25 for four tasteless desserts that look like they came from Costco."
• "The only positive was that my coffee (a flat white) was delicious."
• "One of the best dessert shops in Newcastle for me."
• "Sadly the service was really disappointing."
• "The best cafe in Newcastle the coffee is amazing and the dessert is so delicious."