Andrews Wallington Reviews Summary

Customer Service

Pros:

• "They really supported more and on time response for all queries for us to buy a property."
• "Without James at times we would have been left in the dark, and his open communication was much appreciated."
• "James and his staff at Andrews have kept us informed every step of the way which has been much appreciated."
• "The customer experience with Andrews is truly remarkable and I cannot recommend them enough."
• "Andrews explained all the costs involved and the whole process was made very stress free because of their great customer service & kept me in the loop at all times."
• "Throughout the entire process, Janine was attentive, responsive, and always available to answer my questions and address my concerns."
• "The staff at Andrews in Wallington were responsive from the start. Enthusiastic, professional and found me a buyer within 10 days."

Cons:

• "Please DO NOT USE their service. They are completely unreliable and not professional at all."
• "Have rented a property out with this company for a few years, every time we go to rent it out they can never find someone."
• "They cause me so much stress and I regret paying them the 'full managing service'."
• "Now when there are issues with a washing machine the people dealing with are so rude, don't help the owner of the property at all."
• "I have had two disappointing experiences with this company, as a tenant at two separate addresses."
• "Bobbie Caller is completely not professional and responsible, and I would STAY CLEAR of Andrews."
• "I will not recommend them to anyone and I urge other tenants to challenge them and do the same."

Professionalism

Pros:

• "Janine in particular was so professional, efficient and thoughtful."
• "James Conner and Janine Arnold were so professional and went the extra mile."
• "James in particular has been brilliant - friendly, communicative, transparent and professional."
• "Their professionalism was exemplary, always available to answer questions."
• "James at Andrews was professional and efficient in his role."
• "Gentleman James as I called him was a straight talker, honest, acting with integrity and professionalism throughout the process of selling my House."
• "Ranjan was very professional and helpful in renewing my tenancy."

Cons:

• "I will not recommend them to anyone and I urge other tenants to challenge them and do the same."
• "Bobbie Caller is completely not professional and responsible, and I would STAY CLEAR of Andrews."

Responsiveness

Pros:

• "Great estate agency. Always very responsive, and easy to deal with from the start of the process until the signing of agreement."
• "James, Janine and Rebecca have been very responsive."
• "Ben has been absolutely amazing. He has been very responsive throughout the whole process."
• "Janine was fantastic and always responded quickly and kept me updated throughout the process."
• "James assisted me with any queries and was happy to chase/follow up with other parties when requested."
• "They were responsive to our requests (eg. booking additional viewings to view the property) and communication was good."
• "Janine was always updating us, and went above and beyond in her customer service."

Cons:

• "Now when there are issues with a washing machine the people dealing with are so rude, don't help the owner of the property at all."