Abu Zaad Ealing Reviews Summary

Price and Value

Pros:

• "Prices were reasonable."
• "Portions were generous and price was very fair."
• "Food was good, price was decent."
• "The value for money is excellent."
• "Highly recommended and value for money."

Cons:

• "Both the quality and quantity have decreased."
• "It was a bit over priced for what you get, particularly when one of the dishes wasn't what we expected."
• "Just waisted 12£ for nothing."
• "Completely waste of money for that expensive food."
• "expense Food. Quality was bad. Bad customer service."
• "£60 + spent with zero satisfaction."
• "Was really Dissappointed with the food Order Makloba but meat wasn't really cooked rice like from 2 days ago eggplants not fresh and the food has no taste at all."

Service

Pros:

• "Good seating and toilet facilities. Plenty of parking after 7pm as parking restrictions ease at that time."
• "The staff were pleasant and there was ample space to choose where to sit."
• "The waiter that seated us was friendly & helpful."
• "Staff really helpful and friendly as well!"
• "Courteous staff."
• "Staff are friendly."
• "The staff were friendly and knowledgable."

Cons:

• "Service was below average."
• "The worst service ever, it took a long time for them to serve us or ask us what to eat, and long time to bring the food."
• "The staff is not helpful, sometimes even rude, not paying attention to the orders."
• "Service is just appalling... came today after couple of years from last visit and noticed that this restaurant has gone down hill."
• "I tried telling to the staff, but he kept arguing with me."
• "Staff took long to get our order placed and the food took even longer!"
• "very unfriendly service, ok food, cold restaurant, table dirty had to tell WAITER to clean after seated."

Food Quality

Pros:

• "The best Arabic sweets here. Buy with confidence fresh."
• "Great decor, friendly attentive staff and food (love the koftas) always great."
• "Impeccable food, their fattoush is literally mouthwatering."
• "The authentic food of Syria were very delicious and the service was quite fast; my favourite food is the lamb kofta."
• "Marvelous food, friendly staff, and generous meals. Recommend."
• "The food was appetising and the service was brilliant."
• "The food taste absolutely amazing! By far one of the best middle eastern food in ealing!"

Cons:

• "The chicken and lamb pieces were really dry."
• "I was excited to order Kunafa, but have to say I was really disappointed when it arrived. It was bland, which is difficult to achieve for a dish soaked in syrup!"
• "The rice in the lamb Mandi dish left me feeling sick."
• "The lamb itself was soft and tender but lacked any seasoning."
• "The food had no flavour."
• "The kebabs in the mix grill platter were tough, chicken was chewey and leathery, lamb was smelling."
• "Disappointing. Chicken shawerma for 10 pounds was just a bit of wrapped dry chicken in garlic mayo."

Ambience and Decor

Pros:

• "Overall the atmosphere was amazing."
• "A very Nice and cosy place."
• "The sound of the waterfall was a nice touch and the restaurant faces a main road, so you could while away hours people watching."
• "As for the atmosphere and the ambience, well, it is as though you are in one of traditional restaurant inside Damascus."
• "The ambience in the restaurant is pleasant, push to get a booth changes the whole dining experience when you're sitting there."
• "Very polite staff and very nice atmosphere."
• "Great restaurant, family friendly and pleasant service from the staff."

Cons:

• "We had a health and safety incident, with a nail sticking out of the bench, where my partner ripped his trousers on."
• "They do not sell alcohol so don't go there if you want a drink with your food :)"
• "Management were maxing out the Eat Out To Help Out subsidised dining revenue by cramming too many people into the restaurant."
• "The couscous was cold and tasteless."
• "Place was cold. No care about guest if they ask them to close window."
• "The restaurant has easy access for a pram or pushchair."
• "The food comes late - like really late - so don't go if you are in a hurry."