Margam Deer Reviews Summary

Service

Pros:

• "Lovely staff - Josh and Kylie."
• "Went there for a meet up with a long time friend and we were served by a lovely lady named Tia on the bar she explained what we can and can't have due to allergies and made sure to check on us throughout the meal."
• "The staff were very quick to adjust tables and seat us."
• "Stan Foskett and Dan were both incredibly efficient and had amazing customer service."
• "The staff were super friendly and helpful."
• "Friendly hard working staff."
• "The staff team are a credit to the business. Always professional and genuinely friendly."

Cons:

• "25mins waiting to be served, staff were not very observant of who was next in bar queue."
• "slow service ordering at the bar due to some new staff member not knowing how to use the system."
• "No one came to check on us to correct our food and when plates were cleared again no one asked how our food was."
• "One person working the bar, got ignored Completely when I first came in."
• "Little slow to be served (could do with one extra staff)"
• "The wait to get a drink was ridiculous one person working the bar on such a busy day."
• "I waited 10minutes for our order to be taken and 40 minutes for food."

Food Quality

Pros:

• "Our food was the first to come out and looked lovely, the chips were piping hot."
• "The veggie burger was tasty with great texture, the fries were perfectly crispy and delicious."
• "The carvery is gorgeous, always fresh and hot and always plenty available."
• "The roasties were perfect and crispy and fluffy in the middle, the meat was succulent and very tasty."
• "Food was good and arrived in good time."
• "Portions were generous in my opinion."
• "The food was of a very good standard, drinks and food excellently priced."

Cons:

• "Early afternoon meal for two was awful. Chips looked and tasted like they were cooked in the dirtiest oil my medium rare stake was so well done all I could taste was a burned taste and my wife's gammon was just as burned with a hard fried egg."
• "Food was shocking all veg was rock hard."
• "The place was really shabby we had to clean our own table."
• "Sunday lunch to avoid, the beef was too tough to chew(This is from a meat lover) Gravy was like water, which we had to wait for. I was very disappointed with the meal and won't be going back there again."
• "Food order was all messed 5adults and 2 children one of the child’s chicken nuggets u could have bounced off a wall my daughter had my steak I had hers as differently cooked my husband had no sauce even asking a few times for it my son ordered a steak came as surf and turf didn’t say anything but came with wrong sauce only noticed after he had poured it on food so couldn’t eat it and my daughter in law had gammon which was really chewy."
• "The turkey was quite dry while the beef was so tough I could barely cut it."
• "Food wasn't good at all."

Atmosphere & Cleanliness

Pros:

• "the pub was very clean and tidy, inside and outside areas."
• "There was a table of 16 people and the food come out all the same time.. was hot and the food was delicious! It's my local restaurant and I do really enjoy the food from Margam deer! Will be back very soon."
• "Everyone enjoyed their meals and had a good time."
• "Was a nice place, very quiet."
• "All in all the staff from the manager down to Jasmine, who served me, were absolutely excellent."
• "The atmosphere is old worldy, cost and warm with nice amount of space between the tables."
• "Nice family friendly atmosphere."

Cons:

• "The place was really shabby we had to clean our own table."
• "Table not cleaned, no cutlery or serviettes, food was absolutely awful."
• "The table was so sticky my phone stuck to it the cutlery was dirty on the pots we had to take off the next table."
• "Everything is just dirty to look at."
• "Just a dirty feeling."
• "The floor behind hot counter was full of food the sauce unit was filthy."
• "First off all dirty tables, then the staff are stumbling around like headless chickens doing nothing."

Management & Staff Interaction

Pros:

• "The evening was so amazing with all the staff going over and beyond to make us feel welcomed."
• "Staff there was extremely welcoming and helpful."
• "All in all the staff from the manager down to Jasmine, who served me, were absolutely excellent."
• "Even met your new manager Charlotte to who personally come to our table to make sure that we were all happy with our food."
• "We were greeted by Nikkisha, a VERY personable young lady indeed. A beaming smile and NOTHING too much trouble for her."
• "Very pleased with the customer service we received."
• "The staff were a credit to the company."

Cons:

• "I did book online and put a note on the booking to say we are coming for the carvery. They should have phoned to say they had to take it off early."
• "The food we ordered was lovely but the im taking it she was a manager or supervisor was no very welcoming be a long time before I visit again."
• "It would seem that our table was opposite the one where the staff had their meals - far from ideal as they were bickering amongst themselves."
• "We will not be returning anytime soon until they sort out their arguing team of staff and allocate tables in a safe manner."
• "The staff are quite good but management are a joke. The couldn't run water!! Totally disorganised."
• "Food was lovely Quick service Unfortunately they had a large coach load of football supporters in singing very loudly. Not exactly what you want when you're eating your meal, staff made no effort to ask them to tone it down a bit uncomfortable for other diners, not just us!"
• "The lady that brought our food was very abrupt and showed very little customer service skills."

Value for Money

Pros:

• "Portions were generous in my opinion."
• "We were impressed with the value for money."
• "The food was of a very good standard, drinks and food excellently priced."
• "you get wat you pay for and this place is cheap and food is normally ok."
• "Decent food at a reasonable price."
• "Food was lovely and didn't take too long to come out. I had the fish, the batter was nice and crispy, the meat was cooked perfectly and fell apart! Would definitely recommend. Such good value for money!"
• "This restaurant has solid quality food but some of their menu items are a bit too expensive. I would recommend taking advantage of their daily dish type that is discounted to 6 pounds, and skip the appetizers."

Cons:

• "Absolutely horrendous experience!!!"
• "The price was a little bit over priced"
• "This place is a rip off."
• "£7.50 for a glass of wine is over the odds."
• "The only downside is the price of the drinks, a little high for what and where it is."
• "To be honest prices here have gone quite expensive, especially for the quality of the food. Had the 8oz rump steak which was fatty. Also, paid £2 extra for beef dripping and merlot sauce. Yet seen the chef use gravy from the carvery and just add a little red wine to it. Not exactly beef dripping!"
• "You pay all that money you expect so much better especially for Christmas day!"