"Very smooth checking in and refreshments offered several times whilst I waited."
"Immediately the staff were able to diagnose the problem and advised that if i wanted to wait they would probably be around 90 minutes to fix it."
"I was very impressed with my service advisor Paige Jones who was extremely helpful, keeping me well informed about the progress of my car through the workshop."
"I was dealt with by a chap called Sam who was super-helpful throughout the whole process."
Cons:
"No-one was interested in my concerns, I often found having to chase 3-4 times a day, with only a single person knowing anything."
"The communication from the service department is shocking! I was told my vehicle would need an overnight diagnostic which was fine however the following day no one called with an update."
"Struggle to get through on the phone always a wait time. Then when you do get through the department your trying to reach is busy so you get cut off!"
"Had a service done from Jaguar Bristol. An absolute nightmare. Did a service, broke the car and then denied that it had anything to do with the service."
Quality of Repairs and Services
Pros:
"Tuesday I picked up my brand new F-Pace and I was not disappointed from the Sales to behind the scenes Admin."
"Saved from the jaws of defeat by excellent customer service – having taken my Jaguar for only its second MOT, I was horrified when it failed as a consequence of a bonnet catch."
"Great service from Jack Gallagher in the parts department. Always very friendly and extremely helpful."
"Despite the vehicle going back to Sytner 5+ times, with extensive testing carried out - no fault was found."
Cons:
"Firstly the Cam belt service portion of my booking was missed by the service department, which meant an extra day without my car."
"Was quoted a fixed amount to diagnose fault which doubled."
"Took my car in for a routine 21000 mile service. Ended up having to call out Jaguar Assist after my car was returned with what turned out to be a damaged fan belt!"
"After dreadful service from Stratstone Jaguar Swansea, I visited Guy Salmon Bristol, from order to handover everything was perfect."
Communication and Organisation
Pros:
"Booked my iPace in for its first service and communication (reminder text, email, phone call) was excellent."
"Really enjoyed the day spent at Sytner Jaguar Bristol whilst my vehicle was booked in for a major service recently."
"Outstanding service and would not hesitate to buy my next car from Jaguar."
"I can't thank you enough for the Jag cap."
Cons:
"Throughout the above debacle, communication, organisation and leadership was appalling."
"I've never experienced such a lack of communication or just an inability to communicate on any level, internally or externally."
"The first thing I was told when I spoke to reception was you were closing in an hour and then the same when I spoke to someone in the dealership."
"I rang into Guy Salmon Jaguar Bristol on 2 occasions in the last week, both times being promised a call back by Service."