KFC Carlisle - London Road Reviews Summary

Service

Pros:

• "The lady that served us was polite and took our order reasonably quickly."
• "The staff were very friendly and approachable."
• "The cheerful young lass that was serving us, they gave us plenty of sauce sachets & didn't charge for them."
• "Staff were very friendly and polite."
• "The staff were also pleasant and brought the food to the table."
• "Good old KFC service was good, food was cooked well."
• "Both times I've ordered from here it was fast to deliver, hot and tasty."

Cons:

• "horrible. Had better meals out of a bin. Food was cold, service was absolutely appalling."
• "Absolutely awful service compounded by plane rude staff."
• "Rude cashier, she prefers to look at the screen than help customers."
• "Keep going back for another try but always a disappointment."
• "The service is absolutely terrible I was left standing waiting for food for 40 mins and 2 people who got served after me got there food before me the staff walk round like headless chickens quite ironic really!"
• "Waited for ages, they seem to prioritize all of the Uber eats and take away service."
• "Customer service was disgusting."

Food Quality

Pros:

• "Best mini-fillet burger served by two of the friendliest team members on this planet."
• "Food was a bit slow but tasted perfect and served hot."
• "The food was delicious. We ordered for the whole family and all of the food was hot, fresh and was ready on time."
• "The food was amazing. Tasted great and was all nice and hot."
• "The chicken is second to none, the fries are great with the skins on."
• "The food here was very good, the chicken was nice and moist and very easy to consume."
• "The food was very tasty and would recommend a visit."

Cons:

• "Food was cold order was wrong it wasn't busy either."
• "horrible. Had better meals out of a bin. Food was cold, service was absolutely appalling."
• "Food came and was wrong and chips cold."
• "Food was cold, service was absolutely appalling."
• "The food was disgusting 🤢 the chips 🍟 were like rubber and cold."
• "Awful, just awful. 20 minute wait at the drive thru, missing items from the order, lukewarm food."
• "The food was warm but very hard."

Cleanliness

Pros:

• "The car park was clean and the bins weren't overflowing."
• "My table was clean and sauces etc were all stocked."
• "Restaurant was clean and there appeared to be plenty of staff."