DV247 / Music Store professional Reviews Summary

Customer Service

Pros:

• "James, was so helpful and suggested several alternatives which matched my price range."
• "The manager Mark did reimburse me the next day though."
• "And staff is REALLY friendly, over the phone they are resourceful and kind."
• "Some of the best and efficient customer service that I have had the fortune to receive, from Joanne Sells and one of her colleagues named Lorraine."
• "The staff were lovely, equipment was high quality and everything was sorted within a meter of minutes."
• "The person I spoke to in the company was really supportive and polite."
• "The staff here are friendly, helpful and knowledgeable."

Cons:

• "Worst customer service I have ever had to deal with and their logistics operation is just a shambles."
• "Terrible service, brought a sunstrip active MK2 and arrived incomplete."
• "Customer Service is the worst I've ever experienced."
• "They never answer the phone or emails."
• "Absolutely one of the worst companies for customer service that I have ever dealt with."
• "CS takes forever to reply, upwards of a week at a time, and basically said 'head office said no'."
• "Their customer support team seem to have very little power to do anything to help the customer and even less interest in helping us."

Delivery & Shipping

Pros:

• "The tracking updates were bang on and couldn't fault the delivery."
• "Very quick in shipping product which was well packaged."
• "The guitar arrived a day earlier than expected and it is absolutely beautiful and in perfect condition! The packaging was superb and very protective."
• "Ordered a mapex black panther snare and it was here in 6 working days."
• "UPS estimated my delivery to be here from Germany by 06.04.21, so I got a nice bank holiday weekend surprise when I got home from work to see my order waiting for me, with no additional fees passed on by UPS."
• "The controller arrived 3 days early in perfect condition."
• "Excellent service, ordered a guitar starter pack online and it arrived within 4 days."

Cons:

• "Still waiting for my Christmas present that was supposed to be sent out in November."
• "Very disappointed with the service almost a month since my order and I have not received the full order."
• "I paid £10 extra for express shipping which was guaranteed to arrive before 7 p.m today. Item has not shown up."
• "I ordered 18 days ago with estimated 2-6 days shipping."
• "Ordered items, which the website states would ship in 4-6 days. Over 2 weeks later, the tracker is still inactive."
• "13 days delivery (advertise 2-6days but it took 6 days before the order left their German warehouse)."
• "Ordered on the 5th of January, still no sign of my order."

Product Quality

Pros:

• "The part of the order I received was as described and arrived on time."
• "They check every instrument and include a signed certificate to say so."
• "Item was inside a generously sized outer box and really well padded."
• "The guitar was pristine and in the price, James included extra strings, picks and a strap."
• "Product was fortunately ok inside, good value for money."
• "The cases arrived in time and in excellent condition, and from Germany too."
• "The Kalimba I ordered was enclosed in a zipped case."

Cons:

• "The chimes within the tambourine have started literally flying out of the instrument during use."
• "Despite having a '3 year warranty' I was told that missing chimes are 'not covered'."
• "Bought a dj controller which became faulty after hardly using it."
• "Ordered a guitar from here, was shipped an EMPTY BOX."
• "Delivered a guitar that was quite literally in 2 pieces."
• "I bought a hand wired deluxe reverb that developed an issue after 2 weeks."
• "The goods arrived (with manufacturer fault)."