JMR Solicitors Reviews Summary

Customer Service

Pros:

• "The customer service was excellent, I was well informed at every stage of my case & they put the customer first."
• "The team and their comms have been really efficient."
• "The lady who answered the phone was professional and we really felt she was keen to help us."
• "They were very helpful and made the application process very simple, and were extremely thorough in checking the documents I provided."
• "They also sent me documents when they promised to."
• "They were patient and explained things clearly if there was something I didn't understand."
• "They spoke to me in plain English."

Cons:

• "No response via phone or emails."
• "I tried to call them three times today, no luck."
• "No-one was there, and no-one was answering the phone."
• "Unprofessional, no communication, no reply to emails, no answers to phone calls."
• "Terrible communication, it’s a hit and miss when it comes to responding to your emails same goes for telephone calls."
• "They don’t answer our solicitors emails or calls which is totally unacceptable."
• "No answer to calls or emails."

Professionalism

Pros:

• "Marium Razzaq has dealt with our concerns in a timely and professional manner keeping us informed of the progress at each stage of our difficult case."
• "Their eagerness and thrive to get work done as quick and professional as possible, has been present since day one."
• "I booked a telephone consultation with Sahira Gondal of JMR Solicitors. Excellent client care."
• "JMR solicitors handled some contract work for us and they were extremely professional with great communication throughout."
• "The handling of correspondence from the solicitors for the other side, was done with a high level of knowledge and professionalism."
• "Her positive, professional attitude went a long way towards helping to solve a difficult situation."
• "I found Sahira to be both professional and an expert in her area of law."

Cons:

• "Very unprofessional service from JMR solicitors."
• "Absolutely shocking how unprofessional they are."
• "The conveyancing department of this company is not fit for purpose."
• "They never did a letter or contract stipulating what work would be done, that is not legal, and not ethical."
• "Totally incompetent and unprofessional."
• "Incompetent and non contractible."
• "This firm is shambolic. How they are allowed to practice is beyond me."

Efficiency

Pros:

• "They did more in 1 week that JMR did in 4 months."
• "By using JMR we had peace of mind that everything was being done to expedite the process."
• "The contracts were completed in a matter of days and we felt fantastic value for money."
• "I used JMR solicitors for the sale of my house, I can't begin to say how professional, efficient & speedy their conveyancing service is!"
• "A special thanks to Megan and Sanha for the amazing professionalism."
• "Everything was done in a very timely manner and they made the process as smooth as possible with a positive outcome."
• "JMR Solicitors have been brilliant in dealing with our case. They remained professional and informative throughout the process."

Cons:

• "Mistakes that cause delays, e.g. they sent a report that meant to go to the lender to a law firm that had nothing to do with myself or my lender."
• "It took 7 months of misery to achieve completion of a leasehold flat sale with no chain."
• "We have been trying to complete for weeks and getting nowhere."
• "I am now having to pay for a new RICS valuation at a cost of £185 to me because of their incredibly slow poor service means my last one is going to expire."
• "It feels as though they take too much work on board and not managing it properly."
• "Things simply do not get done, one example of many, they promised to report something to the lender Thursday last week and send me a copy, hasn’t happened."
• "We are STILL waiting for a copy of the completed SDLT form and confirmation that the land registry records have been updated from our purchase on 27 September!"