Address: Wharf Rd, Newton Abbot, TQ12 2DA, United Kingdom
Phone: +441626359800
Rating: 4.7
based on 915 reviews.
Customer Service
Pros:
"A big Thank you to Ryan (my case officer) for answering all my questions which gave me reassurance when I felt overwhelmed."
"He was extremely easy to get hold off (which I can't stress enough how important this is when you really want your questions answered), friendly and knowledgable."
"Just gotten off the phone with Paula - a wonderful, polite and incredibly reassuring expert who very quickly and thoroughly explained the law relating to my query and set my mind at ease within minutes."
"Dominic was professional, concise and very helpful in laying out my options."
"I spoke to Karen Parsons this evening & she was a great help."
"I am extremely grateful for Karen's (free) advice and I felt I was talking to someone who had our best interest at heart and didn't once try to sell their service."
"The response via my website enquiry was swift (I was contacted within hours) and Domonic's advice was extremely helpful and thorough."
Cons:
"Shocking company take your money and show very little interest."
"Emails and calls went unanswered they only made contact when they wanted the second payment!"
"I had to chase for every bit of help. Only ever send PDF files to complete and felt like I was doing all the work."
"They will ring you several times a day to get your up front extortionate fees then you will hear nothing."
"Once the day arrived the solicitor hadn't even given the barrister all of my paperwork I'd sent off and the barrister hardly knew anything about my case at all."
"Ended up going to trial, was told what good prospects we had, how we would have all the time we needed to go over the evidence with the barrister the morning of the hearing and didn't even get 2 minutes."
"There were sustained periods of time where there were no responses to our requests."
Professionalism
Pros:
"I express immense gratitude and satisfaction for the legal services provided by Jonathan Guscott."
"Highly recommend Patterson law, found myself in a situation that I was completely overwhelmed by, haven’t ever dealt with a traffic offence before I felt completely out of my depth but Tom my advisor was fantastic he explained and dealt with everything for me."
"What a pleasure it has been to have been represented by Patterson Law, great communication and professional solicitors, always polite and very knowledgeable when you need crucial advice."
"Very honest and trustworthy team will highly recommend to anyone."
"The professionalism and attention they gave me would cost the proverbial arm and a leg but their service didn't cost me a penny."
"The barrister skillfully represented my interests, presenting a strong case that ultimately led to a favorable outcome."
"The service provided was exemplary, very professional, efficient and great communication."
Cons:
"I would say approximately over 70% of these positive reviews are fake. I called up this company several times and they kept on promising a callback and I got none!"
"PAULA HADLEIGH! is a DISASTER!!!"
"I am actually shocked at the pathetic partial refund they offered me and have now took my complaint to the ombudsman."
"Really unprofessional, lack of communication and limited knowledge on laws and legislation."
"This firm is now absolutely disgusting i was a client and kris was looking at my case the only thing he was successful was reopening the case which took them 5 applications to the court as they kept making mistakes."
"The barrister was ill prepared with little knowledge and didn’t even address the first charge."
"Sadly my experience with PattersonLaw was awful."
Outcome
Pros:
"I would recommend this service without hesitation."
"Special thanks to Ryan who went over and beyond when working with me, I got a positive result after a lengthy episode proving my innocence."
"The results were in my favour and I now have 0 points :), that would not have been possible without the support from Patterson Law."
"Worth every penny. They were always available and kept my stress levels to a minimum."
"I used the 'free advice' service from Patterson Law to discuss a speeding fine that I was concerned about. I can absolutely confirm that this is a genuinely free service."
"The CPS ended up dropping the case entirely. No fine, no points, no court, no problems."
"Patterson Law actually succeeded in getting my case thrown out so I didn't even need to attend court."
Cons:
"I would definitely recommend you save your money rather than wasting it on this company."
"Ended up paying £4500 for a legal team that I could have done better against."
"No phone calls with our solicitors the week before the trial so didn't know what evidence was being used and then after the guilty verdict still no courtesy of a phone call."
"I'm not impressed. The initial consultation was super speedy and while yearly days were very impressive, weeks before my hearing and days afterwards were very poor on communication and support as well as outcome."
"Customer service was friendly, however the end result was not the desired outcome."
"Sadly I lost the case and my license with it, after spending £1800 on a solicitor that told me I had a good case which I knew I did before I found one."
"The end outcome is exactly the same as if you turned up with no legal representation."