Parc Lane Cars Ltd Reviews Summary

Customer Service

Pros:

• "I found all the staff I had dealings with at Parc Lane Cars to be extremely helpful and a pleasure to deal with."
• "The service from start to finish was faultless, efficient and professional."
• "Customer satisfaction is obviously their top priority, it's been one of the best experiences throughout the whole process of purchasing a car."
• "Very friendly team, highly recommend this garage."
• "They lads literally went above and beyond to make sure I was happy and confident in my purchase."
• "The team are very friendly and not at all pushy. Allowed plenty time to view and test drive."
• "The staff were brilliant and organised everything efficiently so we were able to pick up the very next week."
• "The best experience ever buying a quality used car from utter professional."

Cons:

• "Bought a car from this joke of a car company. From day one we have had nothing but trouble from it."
• "When you ring them up they actually laugh down the phone. Such a professional company."
• "If you’re buying a car from these cowboys read the good reviews, all the same well I’d say 80% of them which tells me they aren’t genuine."
• "Recently bought a car here. Had a few issues (none that would have been spotted in a service to be fair), that isn't massively important, as these things happen."
• "Please do not use this company. Bought a car. Returned it. Was in their garage and apparently a friend's garage."
• "Terrible customer service. No complaints re 'Keith' - unsure as to name but understand he works a couple of days a week."
• "Just picked up my new mondeo from first look to collection very very good service. The salesman (paul ) done everything he said he would no hassil no fuss would recommend great site lots of cars to choose from very clean and tidy."
• "The salesman came across as very intimidating when I went with my car after a week the first time they it was fixed but less than ten days later the breaks failed on me."

Quality of Vehicles

Pros:

• "Bought a BMW X1 which I am very happy with. It was delivered to my door with a new MOT, four new tyres and fully valeted."
• "The variety of vehicles that are all fully serviced to the highest standard cater for all budgets and tastes."
• "Got a fantastic bargain of a car that I was absolutely happy to drive 300 miles to pick her up."
• "Recently bought a great Audi Q5, the team helped with a quick and also a smooth transaction."
• "I recently bought a lovely little Suzuki Swift for a great price. I couldn't be happier with the car and the service provided by Parc Lane."
• "I have just purchased a lovely little DS3 from Parc Lane Cars at a very fair price."
• "I purchased a Bipper tepee from this company a couple of weeks ago, the car was very nicely presented and in fine condition."
• "Bought a Peugeot 2008 from here and it's been amazing. Full service history."

Cons:

• "Bought a car from this joke of a car company. From day one we have had nothing but trouble from it."
• "I bought a Grand Cherokee from this Place. When I have seen keys broken they said trust us we will repair. I bought car and they never turn back for to repair."
• "The car we bought was apparently immaculate. It wasn’t at all. And 4 weeks after buying (baring in Mind it’s been through an MOT and service) it needed a glow plug sensor, drive shaft, strut top and a bush and that still didn’t fix the issues."
• "Very poor customer service,when you want buy a car they look after you perfectly but when they done with you, just completely ignoring customers, not responding. I sold a car to them and been waiting long time to clear my finance!!!!"
• "Tried to force my dad into buying a dodgy car despite him rejecting the car."
• "After enquiring about a RAV4 they had advertised and answering my many questions I drove over to have a look at the car and their facilities."
• "Bought a vehicle in May 2021 with Reg ending VMD (Mercedes E220). Was advertised as FSH and on asking service history was told it’s “all online” in the Mercedes’ record."
• "The car did not had any issues though, but definitely will be a problem for resale as has not got FSH as I was told."