Hakkasan Hanway Place Reviews Summary

Food Quality

Pros:

• "Food was possibly the best Asian meal I had in London."
• "The Beef in Merlot is a triumph, the dim sum is exceptional."
• "The food is a state of art, not just in terms of the presentation but also from a texture and taste."
• "We loved every food item we ordered from the dumplings to the prawns to the ribs. Delicious!"
• "The Char Siu pork was melting in your mouth and even the simple Pak choi tasted amazing."
• "The food was out of this world. Truly spectacular."
• "The food itself is amongst the very best I have had the pleasure to experience!"

Cons:

• "The dim sum was over steamed and the food was ok but not up to scratch for usual Hakkasan standards."
• "The dumplings even though were topped with caviar were dry and not fresh at all."
• "The food was absolutely subpar and the portions were abysmal."
• "This time round, we find the food generally to be less exciting and does not match their high price range."
• "Peking duck was disappointing and bland though."
• "The food was probably the worst part. £17 for a tiny dry portion of veggie rice?"
• "Unfortunately the food was disappointing compared to the rich flavors the Szechuan cuisine provides."

Service

Pros:

• "The staff were warm, professional, attentive and engaging."
• "Service was good and attentive. All sources came out smoothly and attempted to be explained."
• "The service at Hakkasan is outstanding, with attentive and knowledgeable staff who ensure that every aspect of the dining experience is perfect."
• "Staff are attentive and welcoming."
• "Service is always great. The security man is attentive and a gentleman, the hostesses are friendly and the waiting staff are always professional and attentive."
• "Service from start to finish was welcoming and friendly."
• "Service was very good, and in passing, servers kept checking on us which was nice."

Cons:

• "The music was too loud and place was too dark. It looks like more like a bar restaurant than a one star Michelin."
• "For the rest of the meal, however, the rest of the waiting staff made us feel rushed, were not particularly attentive."
• "Very unethical. No apology—left a really bad taste… will not return."
• "Service was friendly but as many other reviews have said, quite scattered and absent."
• "THE SERVICE was the WORST I have ever met in any restaurant."
• "Service is slow and none of the servers knew the menu."
• "Service was bit of a let down however. Felt very rushed between courses."

Ambience

Pros:

• "Decoration and ambience was really nice."
• "Definitely a dark and party like vibe with the narrow corridors and party booths."
• "This is definitely one of the most aesthetic restaurants in London and fantastic place to take someone on a date!"
• "The music was great and amazing wall painting."
• "The ambience is awesome."
• "The atmosphere was moody and club like which is nice for a date night dinner before a night out in soho."
• "My favourite restaurant in London! Atmosphere is unparalleled with beautiful dark surrounds with a stylish Chinese interior."