Quayside Reviews Summary

Service

Pros:

• "Tribute to the two waitresses, nothing too much trouble and pleased to serve you (a rarity these days)."
• "The staff were friendly and the service ran quickly and smoothly despite the huge number of customers."
• "We were served really fast and the food was delivered in less than 10 minutes."
• "Waiting staff are very helpful, friendly & professional too."
• "Staff service was very good with the staff being attentive, and friendly."
• "Service was great, probably the best service we have ever experienced anywhere in Whitby."
• "Service was quick and professional, did not have to wait for more than 10 minutes for our fish and chips to arrive."

Cons:

• "Service was average at best, food took forever and a day to arrive."
• "Service was slow and some staff quite grumpy."
• "We were waiting about 20 mins to be shown a table despite being a number of empty tables visible."
• "Service was fine."
• "The service was dire and I mean dire, we were there on Friday of this week."
• "The staff seemed stressed and poorly organised."
• "Not impressed, service slow and the worst fish and chips we have had in Whitby."

Food Quality

Pros:

• "Got a small haddock and homemade tartar sauce. The meal was utterly delicious."
• "Highly recommend fish and chips, good value and freshly cooked."
• "Fish white and flakey in a lovely batter."
• "The best fish and chips I ever tried! And was gluten free, even if you don't have any allergy is the best, so crispy and fresh fish."
• "Absolutely beautifully cooked food, the fish was huge and cooked to perfection and the chips were superb."
• "The food was incredible, both myself and my partner enjoyed every mouthful."
• "The food was well cooked and piping hot."

Cons:

• "Fish was dry."
• "The portions of food were minuscule."
• "Cod and chips I asked for I seen the cod but struggled to find the chips which where not your average fishy chips I must say sure they where warm ups this was in the takeout part fair to say ni will not be visiting here again."
• "We paid an extortionate amount of money for the tiniest portions of food."
• "The food may be nice? Who knows 🙄The waitress showing us to our table arrives with a face like a slapped backside grabbed menus and said 'come on!'"
• "Very small portions and grey tasteless fish."
• "The fish was thin, grey and tasted of not a lot, would guess at frozen."

Ambiance & Decor

Pros:

• "We got seated straight away at the back far corner, which I liked. It was like a private corner."
• "The décor inside is also really pretty."
• "Nice atmosphere and very close to the beach."
• "If you are lucky enough to sit upstairs you have great views of the harbour too."
• "The vibe was immaculate and the music was very trendy and upbeat."
• "Lovely atmosphere especially upstairs."
• "It was busy so we were shown upstairs, a very nice and peaceful environment with soft music."

Cons:

• "Lacking atmosphere."
• "A little bit disappointed when at around 20.00 the restaurant, which had morphed into a bar was full of young and very loud drinkers."
• "Nothing to entertain the kids - I'm sure they used to have colouring for them."
• "Setting and atmosphere are clean and tidy but decor is looking dated."
• "Not much atmosphere. Clean and tidy though."
• "There was 3 fryers on who didn’t even speak to each other, talk about atmosphere."
• "Sadly this was spoilt by the number of dogs present who, quite naturally, reacted to each other."

Value

Pros:

• "I would definitely recommend this place for value and quality. 5*"
• "Definitely recommend, despite being a bit pricey."
• "It was worth the money."
• "The total bill was around £45 which for the sheer quality and amount of food was an absolute bargain."
• "The price was very reasonable considering the quality of the food."
• "Food was amazing and very sensible prices for a seaside restaurant."
• "At quayside it was less than 9 pounds, so very good value for money."

Cons:

• "Not cheap, they add 5% extra 'Gratuity' without asking, one of us was sick after having Cod & Chips."
• "A tiny bit expensive but overall very good."
• "It was very pricey tho for 2 meals and 2 drinks for £40."
• "We paid an extortionate amount of money for the tiniest portions of food."
• "However, £49.00 for Fish and Chip dinner for 2?"
• "Prices are on the high side but you certainly get what you pay for."
• "Only negative is quite a bit pricey for fish and chips."