Address: 176-186 Ocean Rd, South Shields, NE33 2JQ, United Kingdom
Phone: +441914561202
Rating: 4.6
based on 284 reviews.
Food Quality
Pros:
"Fish had a lovely batter crispy and golden. Chips cooked to a tee."
"The Best and Freshest tasting fish and chips I have ever had."
"Fabulous. Wonderful, huge tasty haddock fillet perfectly cooked. Firm and white flesh covered in a light crispy batter with little oil."
"Fish is super fresh and the batter is always crispy and light as a feather."
"The fish was perfect, the batter is something to die for and as for the chips the best."
"Fish quality on both the cod and haddock excellent, batter light and crispy, not too oily."
"The fish haddock inside was succulent and flaky."
Cons:
"What i got was very dry and over cookd fish coverd in batter When the batter was removed there was hardly any fish."
"This time buying a takeaway the batter wasn't the same as normal, fish overcooked, swimming in oil in bottom of box, chips tasted as if they had been kept warm too long."
"The fish was tiny and over cooked and the chips very dry."
"Fish was so greasy and batter rock hard."
"The chips were dry and tasteless, the fish which was described as large was small, dry and covered in a thick over cooked batter."
"Both my partner and myself could not eat the fish. The worst fish and chips we have had in a very long time. Expensive and horrible."
"The haddock was overcooked and the chips were soggy and tasteless and just warm."
Service
Pros:
"Staff were great, very friendly."
"Staff were friendly and attentive. Food served very quickly."
"Big shout out to the 2 male staff members who really knew how to help and their service was spot on."
"And lightning fast service. We were a table of 5 and had our order within 10 minutes."
"Lady serving was super friendly."
"The staff were really friendly and helpful."
"The girls who came to take our order and waited on us were so friendly, kind and helpful."
Cons:
"In the Ocean Road restaurant it's Baltic and ac units not on."
"Checked the website before going. Gluten free fish and chips available. When I arrived they only do that once a month but haven’t done it for many months!!!"
"Waiting in the porch and outside to be seated when there were empty tables not being cleared."
"We waited outside for half an hour, during which time no tables were getting prepared for ourselves and for the customers who were starting to queue behind us."
"Waited over 20 minutes for someone to take our order, not like you were busy, 3 other tables occupied, 4 waitress staff."
"After 22 minutes waiting for food (2 potions of chips), we politely asked about the delay. The staff were quite rude in their reply."
"We waited 5 minutes to be seated while staff stood doing nothing."
Value for Money
Pros:
"Prices were on par with the market."
"It is a fantastic family run business that offers superb food at very reasonable prices."
"Great quality & good value for money £7.95 Pensioners special inc fish, chips & pot of tea is ample big enough for me."
"Huge Portions! Fresh fish and very waste conscious (if you eat in restaurant they will allow you to take away what you can't finish) price seemed steep to begin with but quality and quantity made up for that!"
"Really good value for money as well, you can see why they've won so many awards!!"
"The price is very low for a big meal."
"Absolutely perfect every time we visit, good value for money, we are so full we have never have room for dessert."
Cons:
"Someone mentioned the price (and the meagre portions) when buying fish and chips together - I think the portions are fine and the price reflects the quality of the food."
"Whilst very nice, it was over priced IMHO."
"More concerned with profit than reputation as they get a lot of 1st time custom."
"What a complete waste of £4.50 the chips were absolutely dreadful."
"Premium price but not premium quantity, fish is very small with a scattering of chips not consistent amounts."
"Over priced for such small portions, not a fan of fish and chips in a box, more packing than food!"
"Not as good as i was expecting from reviews nearly £7 for Haddock (average at best not skinned) famous batter average, chips less than average."
Cleanliness
Pros:
"The restaurant was immaculate."
"restaurant and toilets exceptionally clean."
"Lovely spacious restaurant as we have a friend in a wheelchair."
"For a chippy restaurant, it's clean, tidy and roomy."
"Staff are friendly and efficient, the place is always immaculately clean."
"Nice pleasant staff, very helpful and the restaurant is lovely and clean."
"The actual quality of the fish and chips were very high and the place was immaculate."
Cons:
"The only thing to let the restaurant down were the toilets. Only one ladies which was not very clean."
"In the Ocean Road restaurant it's Baltic and ac units not on."
"The chips were absolutely dreadful to look at."
"Got some chips from her after a days fishing on the pier. Could not believe what I got when i drove down the car park the chips where shocking I would of Swore they where from the night before burnt in places and hard and even hollow in places."
"The fish was bit oily, I'd put that down to it being in the box a while before we started eating."
"Waited 20 mins outside then in a tiny corridor only to be shouted at by what appeared to be a manager woman to go wait outside as they had no tables when there clearly was 5 tables free."
"Have not been in 5 years and most certainly won't be back.. not very nice at all fish was very oily rather bland not much taste."