Wonder World Soft Play Falkirk Reviews Summary

Facilities and Activities

Pros:

• "They have excellent facilities. Plenty for the kids to do and play with."
• "The soft play itself is huge, certainly the biggest soft play I have ever been to."
• "All kind of different parts for the kids to play on, with different areas suitable for different age groups."
• "There are sections for toddlers and for babies making it inclusive for all the family regardless of age."
• "There are also free go karts for the kids which is a nice break from the soft play areas."
• "The best parts of the soft play i would say is the tall volcano that all the kids seemed to crowd around and get to the top."
• "Great big space with loads of different stuff. Can easily spend hours in here."

Cons:

• "Wish the 0-2 area was bigger and had more to do."
• "The baby section was just disgusting, you think with the current public health issues with strep A and covid they would take cleaning seriously."
• "Baby area u4 was very dirty and unattended."
• "It seems no one monitors this area for kids older than two and parents aren't watching their rowdy kids or telling them they aren't allowed in this section!"
• "Huge arena of soft play & another for trampolines. Due to size it's difficult to keep track of younger children."
• "Then the free go karts that are advertised are all parked up broken with usually only 1 available in the whole building."
• "One child climbed over the high fencing from a machine at the other side and threw themselves from the fence into the ballpit narrowly missing my little girl!"

Staff and Customer Service

Pros:

• "Staff very helpful when my son left his toy there and toy returned safe and sound."
• "Mark was a fabulous help when a fire alarm went off recently."
• "Staff are friendly and attentive."
• "Play areas are always clean and staff friendly."
• "Staff are really friendly and plenty for the kids to play on."
• "Excellent customer service we received 👌."
• "The manager at this park (Emma) she is just the friendliest, most professional person you can meet, from start to finish we really enjoyed our time here!!"

Cons:

• "any staff that were on the floor were just walking around cleaning tables."
• "Took 10 mins for someone with authority to get me refund while girl serving who made mistake was very rude."
• "The staff however come across as rude and dismissive barring one or two exceptions."
• "Staff Didnt even ask him to leave when his son carried on hitting others."
• "not much staff on to help with the kids or questions."
• "No one came to help we had to ask for an ice pack which never got cold and still no one came to see us even though we had clearly said she was very badly hurt and needed to go to hospital."
• "After queuing for ages to order lunch they announce they’re too busy and kitchen now closed."

Value for Money

Pros:

• "Good value for money."
• "Really good value for money and the coffee is quite nice."
• "The membership is great value offering unlimited entry with 10% of food and drinks."
• "Decent selection of food, and reasonably priced as well."
• "Great price! 2 hours slots need to book online! It's so safe."
• "entry price is only for children and is comparable to other places."
• "Very reasonably priced."

Cons:

• "Overpriced old food is just not worth it."
• "Charging £7.95 for a 13month old non walker to play just because it’s Summer is shocking."
• "Charged £5 for a bottle of Diet Coke and bottle of iron bru. Absolutely outrageous to charge that!"
• "Total rip off! £8.95 just to get in - dearer because it's the holidays apparently!"
• "Great fun for the kids, food was really nice but expensive."
• "Food is ridiculous expensive and not to the highest standard. For a burger you pay 6x than at Mcdonald."
• "It's a rip off from start to finish over £17 pounds for a two year old and a four year old to get in."

Cleanliness and Maintenance

Pros:

• "Play areas are always clean and staff friendly."
• "Polite staff and clean."
• "The equipment is regularly cleaned and maintained after speaking with the staff and seeing them keep up with cleaning the main seating areas and banisters."
• "The place was spotless, constant cleaning going on by all staff, very organised checking in, certain number of admissions per section to prevent over crowding, tables socially distant, etc."
• "The whole place is very clean and even the toilets are regularly tidied."
• "The staff keep the place very clean."
• "It is very clean and the equipment itself appears new and doesn't seem tired."