Kervan Kitchen Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere was brilliant with the live music."
• "Very pretty decor even the toilets were nice!"
• "The music was subtle, and the scenery was lovely (black & gold theme)."
• "Beautiful Turkish cuisine and a lovely modern decor."
• "The decor and vibe was brilliant."
• "Great atmosphere and friendly and efficient staff."
• "Surroundings are smart luxury, menu served was fresh NOT yesterday's shopping."
• "Gorgeous place, gorgeous food, wonderful hosting."
• "Ambience was Perfect, Very Clean, Waiters, Extremely Attentive, Polite, Friendly, Smart Casual Dress."
• "Beautiful decor and massively spacious."

Cons:

• "Service was impersonal and just OK."
• "Service was non-existent. We waited ages to catch any staff’s attention."
• "Staff could work on their customer service a bit."
• "Staff could be a bit more attentive as struggled to get service when needed and the restaurant was only 20% full."
• "Service was without a smile and had to keep asking for more glasses."
• "Service was slow, until they want you to leave, then they are quick."
• "The restaurant is new it was opened a few months ago. It is very clean."

Food Quality & Presentation

Pros:

• "Food was gorgeous, very fresh, colourful & presented in an attractive way."
• "The food was delicious and the service was great."
• "Food was nice and the scallops was cooked well and presentation was good."
• "All the meat was cooked really well: juicy and succulent."
• "The food was very nice & tasty."
• "Delicious food of generous proportions, quick service and staff were very polite!"
• "The food was fresh and wonderful."
• "The food was amazing, freshly cooked and delicious."
• "Lovely place. My first try at Turkish meals and it was absolutely fab."
• "Food is off the scale and would definitely go back."

Cons:

• "Overcooked meat, poorly prepared sides, cold coffee."
• "Food was not bad, expected more from previous reviews read."
• "Bread was not warm the second round."
• "Small portions, maybe they can work on the portions. Price wise over priced."
• "Service was a bit hit & miss but the food made up for this."
• "Crayfish in the prawn cocktail were like rubber."
• "We finished our meal and the bill arrived by express delivery, shame the service wasn't the same."
• "Tough grisly shish kebab. Vegetable kebabs just tasted burnt."
• "Food ok, but the slowest service ever."
• "Vegetarian moussaka was cold in the middle."

Service & Staff

Pros:

• "There were enough waiters all around ready to serve with a smile."
• "The only downside was the singer who was good but very loud and we were sat right next to her speaker."
• "Great service, lovely food and not badly priced."
• "Food was good, entertainment was good."
• "This is the 2nd time we've been to Kervam Kitchen but both times the service was awful."
• "Brilliant ambiance, decor and service."
• "Food was great. This is the 2nd time we've been to Kervam Kitchen but both times the service was awful."
• "Been here a few times now, food always nice and fresh and good waiter service."
• "Really wonderful meal. Great service, fabulous food and generous portions."
• "Excellent place ideal for a family gathering. Excellent food. Very attentive waiters and well organized. Polite people."

Cons:

• "Unbelievably Arrogant behaviour of the staff manager."
• "Utterly utterly poor customer service."
• "Staff could do with not starring at guests."
• "The staff were very welcoming and friendly the cocktails were amazing the whole ambiance and look of the restaurant totally was to die for overall I would definitely be coming back."
• "The service was so poor. They messed up my other half's order and took 15mins to correct it."
• "The service was slow and not particularly attentive or friendly."
• "Definitely not a place for cozy dinner. Loud, crowded and waiting forever to be serviced."
• "Very slow service, took 20 mins for someone to come and offer desserts, and another 10 minutes for the bill to be produced."
• "Service was great, Stevie the singer was excellent, really added to the atmosphere."
• "Food ok, but the slowest service ever. Got there at 7.00, main course arrived at 9.15."