Flawless Photography & Makeover Studios Ltd Reviews Summary

Customer Service

Pros:

• "The staff are very nice & polite."
• "We were welcomed by the lovely friendly staff who made us all feel at ease."
• "Greeted by cheerful friendly staff, offered drinks upon arrival."
• "The staff were nothing but wonderful on the day, they were very understanding regarding trains which were running late."
• "All the staff were very friendly and professional."
• "The staff are lovely. Treat so well when we came in."
• "Everyone was very welcoming."

Cons:

• "What spoiled it for me was the much less friendly, abrupt older lady at the end."
• "When I called they said they couldn’t cancel the booking and when I said I specifically asked you if I could he became aggressive which is extremely unprofessional saying that he never said that."
• "I was taken into a small room to view the images with a old lady with short hair, she was extremely rude, judgmental, manipulative and forceful."
• "However these were 'randomly generated' but were clearly the worst photos chosen it was also quite uncomfortable experience in this room because it was just a sales pitch."
• "absolute waste of time because we didn't buy any photos they were so cold not even a bye terrible."
• "I am 17 years of age so I don’t have any experience with such disgusting scams! Ive come home feeling guilty and frustrated."
• "AVOID. This company use some really scammy tactics."

Photography Experience

Pros:

• "The whole experience was fabulous and we wouldn't have done anything differently."
• "All in all a fantastic day, would recommend even if it isn’t your thing!"
• "Highly recommend Flawless Leeds for any kind of shoot!"
• "The photos that came out were incredible!"
• "Absolutely amazing experience."
• "Such a wonderful experience!!"
• "The photographers were more than happy to converse throughout the shoot which made me feel at ease."

Cons:

• "I then felt extremely pressurised into upgrading the preselected photo for £50 which was then sent to me on a link which disappeared after a very short time."
• "As I said, the pressure put on us to purchase photographs completely ruined the day"
• "The day was marred by the pressure we felt to purchase photographs."
• "I left feeling deflated and honestly upset it had ruined our day that at the end."
• "Then after I felt so pressured into buying pictures."
• "It felt rushed due to it being a Saturday and the quality of the makeover was inconsistent."
• "Very rushed when taking photos would never recommend."

Makeover Quality

Pros:

• "The staff were so helpful and made us feel comfortable, especially for me as I'd never done anything like this before."
• "A fabulous experience! We took three generations of our family and everyone felt welcome and comfortable!"
• "The photographs themselves look amazing too, again so many compliments."
• "The photographer made us feel at ease."
• "The quality of the photographs are fantastic and I was overjoyed at the outcome."
• "We loved how our nails, hair and makeup turned out."
• "My hair and makeup was perfect and the woman who took my photos was amazing."