Sinclair Volkswagen (Newport) Reviews Summary

Customer Service

Pros:

• "We had an amazing experience with the Sinclair Volkswagen team."
• "Adam looked after me from the very start to me driving away - Fab customer rapport - friendly, approachable and very knowledgeable - made buying my first car super easy."
• "Great customer service."
• "Service was incredible from start to finish."
• "I was kept informed and up to date along the way and even after the sale, Adam remains incredibly helpful."
• "Very impressed with VW Newport SW!, we dealt with Mike W, who was very genuine, interesting, well informed on the cars."
• "The customer service here is second to none in my opinion."

Cons:

• "I have been told lies about my deposit being refundable they have withheld £250 deposit."
• "Very, very poor service and extremely lazy sales personnel."
• "Terrible experience! Simply the most unprofessional dealership that we have ever visited."
• "Despite having a very bad experience the first time I still decided to give Newport Sinclair another go... this just confirmed to me how terrible their service actually is!"
• "The tone and attitude was not fitting for the experience I had."
• "Overall avoid this dealership there are much better ones in South Wales."
• "Spoke to another unhelpful guy that informed me 'we have nothing in stock that fits your needs, goodbye' and hung up."

Sales Experience

Pros:

• "We had a great experience at Sinclair Newport, especially with the sales executive Adam Roberts."
• "Phil was great from start to finish when I enquired about a car."
• "Ordered a brand new VW UP from Sinclair Newport. The whole process was very straight forward and the car arrived much sooner than promised."
• "Got my daughter’s first VW Polo from there. Absolutely brilliant service."
• "Adam Roberts knew everything about the scheme, explained every detail and once we decided on a car, he kept us in touch with estimated time the car would be ready."
• "Adam Roberts is the most professional, polite, and most helpful car sales person I have ever met."
• "Corie was a great salesman! Friendly and easy to talk to."

Cons:

• "Easily the most frustrating interaction with a dealership to date."
• "Beware of this place. Receptionist blatantly lied more than once on phone."
• "Salesman was pushy and has been dishonest I will never go there again."
• "Michael Wynne, salesman at Newport Sinclair, straight up lied to me about it being policy that we are not allowed to test drive cars."
• "Our complaint was met with a confrontation on the dealership forecourt."
• "Don’t bother as there are after selling you cars then don’t wants to know you."
• "I will no longer be using or recommending VW Sinclair Newport."

Vehicle Quality and Delivery

Pros:

• "I received excellent customer service especially from there technician."
• "I ordered a new electric car in December 2021. Due to global demand of new cars and other world events, the car took 16 months to be delivered. Throughout this process, Adam Roberts kept me informed on every update."
• "This is a main dealership with a difference... the staff are down to earth, approachable and just plain straightforward and honest."
• "Experience was first class. First time purchasing a motorbility car for my son."
• "The quality of the workmanship by the technicians was good."
• "Had a very pleasurable experience purchasing a new T-Roc Active from Sinclair Volkswagon Newport."
• "My parents are very pleased with their VW Tiguan from Sinclair VW Newport."