Arnold Clark Glasgow Pollokshaws Road Volkswagen Reviews Summary

Customer Service

Pros:

• "Nothing was too much trouble for them."
• "All the staff are welcoming and couldn't do enough for me."
• "The staff were all extremely friendly and helpful."
• "The product consultant was great easy to talk to and very helpful."
• "Service was fantastic and all my issues looked at."
• "The sales manager came out at the end which was a very nice touch and what a fantastic guy he was very funny, enthusiastic, passionate and genuine and is a credit to the company."
• "Great customer service, the team took the time to understand what I was looking for to help me get the right car."

Cons:

• "Poor service from garage dealing with a warranty claim."
• "Avoid this branch like the plague. Our car needed further work done after we picked it up in March which was meant to be sorted a week or so later."
• "Nice facility but extremely poor service."
• "Honestly so disappointed with the service here."
• "Absolutely shocking experience."
• "Terrible service. Travelled from Aberdeen to pick up a car and it was far from ready."
• "Having used this garage for the past two years for servicing and warranty work I have yet to find a positive thing to say."

Vehicle Quality

Pros:

• "Loved getting a video a few days before of my car and showing me all its functions."
• "No hassle and very nice car."
• "Despite buying a 5 year old S-Max with higher miles, the car was very well priced."
• "The cars are great too."
• "Picked up my new VW polo recently, the whole process from start to finish was very smooth with little issues."
• "When I collected the car on Thursday I was so impressed. The car was in a side room wrapped in a cover with a bow on it."
• "Car prep was good. Clean car."

Cons:

• "Sold me a golf gti with an unaligned steering wheel, squeaky brakes, worn brake pads, missing puddle light, chipped alloys."
• "It turned up from the other branch with some light scuffing on the front and rear bumpers plus a couple of stone chips on the bonnet."
• "A ready to go car that was not ready and had to argue to get it a few days later not a great start."
• "Golf was due a routine MOT despite driving absolutely fine, shocked to see a bill of £1600 for advisory coolant leak."
• "The car unfortunately had issues with the gear box however Arnold Clark service department went over and above to help me as it took a while to fix due to parts being delivered."
• "Been lied to about the date to pick it up, failed to fix the paintwork issues."
• "Majorly, it had an engine fault."

Communication

Pros:

• "Big thanks to Lewis and James in the sunny yellow polo shirts for guiding me through the car tech."
• "Amer was an outstanding salesman and made me feel comfortable and confident whilst choosing my car."
• "He constantly kept me updated while I waited for my car."
• "Oliver and Gavin, the two Product Genius of the branch provided all relevant information via CitNow (video) I needed in making my decision to purchase my first Golf GTI."
• "Very happy with the experience I had at this branch, was looked after by Chloe who dealt with everything in a professional and helpful manner."
• "Great support from Hazel throughout, informative video walkround from Gavin."
• "I wanted to say thank you to Amer for always being available for customers, his communication and assistance were 5 stars."

Cons:

• "A week on and no call back, not even an email, text or voicemail..."
• "Called to ask what new VW Tiguans were available and/or in stock and was promised a call back/email neither of which happened."
• "I ended up having to phone the store, after 4 hours of waiting, to be told the person dealing with me had gone home and there was no manager to speak to."
• "Met Hazel on a Friday who was friendly and helpful. Chatted about one of the cars and asked for a test drive. She said to call in on Sunday to arrange it for Monday... Called up on Sunday and was told by Hazel that I can't set a test drive up."
• "Most of the time I come into the branch I’m standing about for 7-8 minutes before someone brings their attention to me."
• "The service department have been very poor. I have had to call on no less than 10 occasions."
• "They never return any calls & didn't keep me informed throughout the process of trying to purchase a car."