Kwik Fit Plus - Camberley Reviews Summary

Customer Service

Pros:

• "We were kept informed throughout, we were invited to sit in the reception area whilst the work was carried out, and we were kept informed on progress."
• "The manager called me incredibly apologetic that they had lost one of the bolts for my hub cap and he'd forgotten to tell me but he'd contacted their supplier and were getting a new one in for me."
• "The South African guy in reception is always so friendly and helpful."
• "The young lad came to greet me, breaking off from what he was doing, due to no reception staff, and booked the car in."
• "Throughout the process they have kept me up to date at every step in a friendly and professional manor."
• "Karl and his team were fabulous - they were professional, polite and informative."
• "Very helpful and good service, needed a previously repaired tyre checked, Sidney and his team gave my tyres a thorough pressure check and advised the car was fine and no further work was needed."

Cons:

• "Dismal customer service. I booked an MOT on the internet and drove the twenty miles there only to find there was no slot."
• "Chap we spoke to was very unhelpful and so negative!"
• "Avoid avoid avoid !!!"
• "The staff are extremely rude. I asked for a quote on tyres, they quoted £65 each for tyre."
• "When I came in the person at the reception said to me 'What do you want?' So rude."
• "Had the most nonchalant attitude, offered no apology nor even attempted to sound interested and hushed me away."
• "Absolutely atrocious customer service."

Quality of Work

Pros:

• "They treated it like a rolls royce."
• "Had to wait a bit as they were quite busy but they were really helpful, informative and efficient."
• "The team at this garage are great!"
• "SYDNEY AND STEPHEN were very honest."
• "Knowledge and helpful, he's a top bloke."
• "Guys were pleasant and done a good job very quickly which I’m very grateful for."
• "The job was done quickly and efficiently with no fuss."

Cons:

• "Tried to rip me off by telling me that fluid was leaking from my brakes."
• "This branch of Kwik-Fit, along with their Blackwater centre, is a complete nightmare. Avoid it at all costs!"
• "A garage which cannot fix cars. Worst garage I've been to and the most incompetent manager."
• "After having four new tyres fitted I inspected the tyres, only to find that two of them were the incorrect size."
• "This branch is dangerous - DO NOT USE. I have taken two cars for MOTs here, both passed, yet one had a brake calliper FALL OFF within 3 days, and the other had a critical STEERING FAILURE within 30 minutes of driving."
• "Absolutely brilliant service, we would highly recommend Kwik fit Camberley for first class service."
• "Incorrect radiator put into my BMW which leaked and caused me to break down on the way home from work one evening."

Efficiency and Timeliness

Pros:

• "No waiting, four new tyres (and a new locking wheel nut set) all done properly, quickly and well."
• "The Team were great, very professional, quick and simple."
• "Time was of the essence and within 2 hours of breaking down I was back on the road and at work again!!!"
• "Fantastic customer service. I usually dread my MOT and have used a different garage every year since I started driving due to feeling pressured, or being made to feel clueless by some mechanics. I will 100% be sticking with kwik fit Camberley for all future MOTs and be recommending them to female friends."
• "First class job guys, and I'm pleased to say that we will use Kwik Fit again in the future, you have restored my faith in the company after 20+ years!!"
• "Adam and the team are all super friendly and pleasant to deal with."
• "Very friendly and professional staff who quickly and accurately diagnosed the cause of the slow puncture I presented with."

Cons:

• "What should have only taken me an hour to have two tyres fitted now took me 2 hours."
• "I booked for a tyre replacement at 11 am but the work didn’t start until 12.30 pm... what’s the point in making a booking when evidently it is not honoured."
• "I eventually left at 4.21, not exactly living up to their name, 1hr 20mins to do 2 tyres."
• "Good tyre selection with competitive prices and fitted well but took well over an hour to fit 2 rear tyres."
• "In the past it's taken around half an hour today over an hour."
• "Never been to a tyre company that takes 1.5 hours to change 4 tyres ....if the fitter actually done the job instead of talking to his mates or disappearing it could have been done in half the time ...BE WARNED"
• "As I had been waiting in the waiting area for 3 1/2 hours instead of the 30 minutes to do the work."

Integrity and Honesty

Pros:

• "The diagnosis was free and there was no form of sales pressure applied."
• "5* for blackwater Kwik-Fit branch and the supervisor located at the branch - Danut Mosenegutu."
• "They are fantastic at this place, very honest and upfront."
• "Honest and fair and a great price."
• "They dealt with me as a customer and were honest, set my expectations about when they could do the work and booked me in."
• "They also verified that a part didn’t need changing that I had been advised of previously and clearly have a lot of integrity."
• "Manager at this garage is very competent with solid knowledge what he is doing, focused to solve your problems as quick as possible."

Cons:

• "Avoid avoid avoid !!!"
• "This branch of Kwik-Fit, along with their Blackwater centre, is a complete nightmare. Avoid it at all costs!"
• "A garage which cannot fix cars. Worst garage I've been to and the most incompetent manager."
• "This branch is dangerous - DO NOT USE."
• "Scammers !!!!"
• "Wouldn’t touch them with a barge pole. Avoid at all costs, complete con artists."
• "Sadly it was not possible to leave less than one star for this place that is staffed by a bunch of useless inept, so called tyre fitters."