"Amazing service at Volkswagen Carlisle thanks to Micheal who found me the best car with the best deal."
"Lewis and the whole team kept in touch so I knew exactly where we were with the transaction."
"Top class service from Volkswagen Carlisle and special thanks to Michael who made what can be a very stressful time in changing my car, very easy."
"Thank you so much Lookers and Kelly!"
"Excellent ! We were greeted by a very Friendly Salesman - Josh."
"Kelly Aitchison was a fantastic help throughout the whole process of buying our new car."
"What a fantastic dealership. From start to finish. Got me the car I asked for and more."
Cons:
"Looked purely at one issue, didn’t check out the other warning lights as they were unaware of other issues as not noted down by AA chap."
"Called on 02/08/21, left my name and number, no reply from VW Carlisle."
"Not even returned my calls."
"Horrible customer service, tried calling the parts department 5 times no answer and woman took my details and still no call back."
"Abysmal after sales service and uninterested staff."
"The click and reserve didn’t work out for me, I clicked and reserved paying £99 on a Sunday evening. The garages first contact with me wasn’t until 11.30 the next day."
"When I do get to speak to someone they promise to phone back and don’t or are unprofessionally rude."
Vehicle Purchase & Condition
Pros:
"The salesman I bought the car from Kenny Hope was great and a pleasure to buy a car from."
"Simon was fab throughout the purchase and wasn't too pushy, with anything - the car arrived and it was amazing, very clean and just what you expect and hope for when you get a new car!"
"Had a brilliant little mini, in immaculate condition delivered today."
"All thanks to *Lookers* for their beautiful wide range of cars, and not forgetting the best sales agent service I received from *MICHAEL LOCH."
"The car itself was brilliant."
"Bought an approved used Troc from Simon in lockdown and had it brought down to Essex as it had the spec I wanted. Really great service, superb car and couldn't be happier."
"Would definitely recommend Lookers VW Carlisle! Recently bought a used car from this dealership and the whole process was a pleasure."
Cons:
"The salesman I bought the car from Kenny Hope was great and a pleasure to buy a car from. However after taking the car I discovered the car didn’t have a full service history as promised."
"Bought a used Touareg from them. Aftercare service very poor and washed their hands of braking issue."
"The car did not smell of cleanliness."
"I am really disappointed with the lack of aftersales care, within 20 minutes of purchasing the car and driving home the entire infotainment centre had failed."
"Upon delivery the driver mentioned there was a knocking noise from the suspension."
"Bought my Amarok from them assured in good used condition without any body damage...got delivered with 4500 miles more than advertised, body damage, loads of tar stuck on the paint work."
"Purchased a 2015 plate car in 2020, and when I went to collect, none of the steering wheel buttons worked."
Communication & Professionalism
Pros:
"I can't thank and recommend Simon and his team enough, if only they were my local Lookers Dealership."
"Thoroughly recommended and wont hesitate to return when purchasing our next car."
"Simon was very helpful sending me a great video over."
"Once again we were presented with a great deal and excellent customer service."
"The whole story is far too long to go into online but this chap and the dealership went above and beyond to get me sorted out."
"Fabulous Customer service from Simon Dodds."
"Kelly was excellent throughout!"
Cons:
"Had my van serviced here last year and gave them my mobile number so they could call me when it was done. They started sending me unsolicited marketing texts shortly after."
"I required a locking wheel nut adaptor. Stores were closed for 2 days, and I wasn't allowed to see a technician who could have helped me."
"I will stick to local trusted dealers next time!"
"I have yet to have any correspondence from the General Manager and Brand Manager despite a further two emails from myself."
"This dealership never fails to disappoint."
"Bit of an update, and reduced to 4 stars. Since buying the car I have been chasing Simon for 5 weeks on and off to get confirmation that finance on my previous car had been settled and a copy of my car's service record."
"I filled out a survey at the time and requested I be contacted to discuss, not unexpectedly that never happened."