Address: Pinkham Way, N Circular Rd., London N11 3UT, United Kingdom
Phone: +442035535609
Rating: 4.3
based on 249 reviews.
Customer Service
Pros:
"Mohammed is a legend! We received excellent customer service, help and advice from Mohammed."
"Tracy from the service department was absolutely amazing during my visit last week, just before the bank holiday weekend, when I had my car in for an MOT."
"A big thank you to Lenin for his patience and kindness in supporting me today."
"A big thank you to Danielle for the great service she has given me and my parents, really professional and a pleasure to do business with."
"Had a Service and MOT, unfortunately I had the wrong day, however Emily Maguire was kind enough to receive my vehicle. So professional and kind."
"The service we received from Ralph was better than first class. He was able to answer all of our questions, provided alternative solutions and walked us through the whole process."
"The people who work there are very kind and friendly, they helped me so much and made my experience really good."
Cons:
"Appalling service. I have used Alan Day New Southgate for years and it has gone down hill."
"Unfortunately my review is only of unpleasantness after having two days of utter unnecessary attitude from what I consider reception police."
"I am disgusted at the utter lack of professionalism and clear deceit by Nick and team. AVOID this branch!"
"Disgusting customer service called for 4 days regarding a car and kept being told someone will call me back."
"Customer car service is very poor after spending a lot of money servicing car."
"Not happy at all, too pricey for full service, £434.00 double price for 1.4 Golf!"
"I find the shop unprofessional, desperate for money over customer service and generally fraudulent."
Sales Experience
Pros:
"Steven Murray was very polite, professional and helpful during our visit to Alan Day VW showroom."
"Steven at the New Southgate branch was an absolute pleasure to deal with from start to finish."
"Had a great experience with Steven in picking the right car!"
"Steven Murray was very friendly and professional."
"Purchased a brand new car from here and the salesman, Donald collins was absolutely fantastic would highly recommend alan day in southgate to anyone looking for a straight forward and smooth service."
"Me and my partner purchased a new car (Tiguan) we received excellent customer service from Steven Murray at Alan day new Southgate."
"Steven was exceptionally helpful and patient with us as we bought our car."
Cons:
"They turn around and said that the store will be closing soon and come back another day."
"Be warned if you happen to pass by and take a look at their vehicles for sale, went into the BP garage next door due to no visible customer parking at the VW dealership."
"Booked my car in for a diagnostic check/repair in October as my car engine light is on to be told the earliest slot we have is January."
"Initially staff was welcoming... It all changed when we asked to test drive it."
"They used to be good but this year I wasn't very happy because I took the car for service then 2 weeks later they told me Bring the car for front brakes and service."
"We were told somebody would be with us in about 10 minutes an hour and a half later we were still waiting."
"Awful Awful Awful. What a shambles. I booked a test drive approx 2 weeks ago... My appointment was booked 2 weeks ago at a specific time in a day and still could not organise a car at the allotted time."
After Sales and Support
Pros:
"He's been in touch a couple of times to ask how things are and also offer advice. Good lad. Good company."
"i had my spoiler fitted at alanday Volkswagen, it was fitted perfectly, I was left updated throughout my experience."
"Most importantly, thank you Lenin for contacting after driving off from Alan Day to check how the driving experience was to home."
"He was updating us frequently on the process of fabrication and the date when the car should arrive in UK."
"Another outstanding full service and MOT on my wife's car at Alan Day VW. From start to finish, the customer service was impeccable."
"I see many bad reviews here but honestly my experience was great."
"Shortly after the start of the return journey to Germany, the display came on that there was obviously not enough brake fluid in the system of our Skoda. An employee of the car dealership then refilled our brake fluid free of charge at 7 a.m. before the garage opened."
Cons:
"Easily the worse VW Main dealer for service work. AVOID THIS PLACE LIKE THE PLAGUE."
"I was told that I could just drop the car off without booking. Then on the day I had planned to drop off the car I rang to let them know, only to be told I could not do this."
"Unfortunately, the after service has not been great. I've asked for several phone calls back from either a sales member or parts team as I made another inquiry regarding if I can add something to my car and have been trying to do so for over a month."
"Spoke to Jonathan on the phone and it was ghastly. He couldn't have been more dismissive, passive aggressive and domineering."
"Read the reviews. Beware - buy a car at your peril."
"Booked in a few weeks ago to get the app connect feature activated on a 2015 scirocco so I could get car play and android auto running, I was told to come in and they would sort it out after taking my reg details over the phone."
"Carried out a service and never provided me with a health check video and said brakes and disc needed replacing due to being faulty yet no proof of it."