Currys Reviews Summary

Customer Service

Pros:

• "I received unbelievable customer service."
• "Very polite, very helpful when we purchased a washing machine."
• "Sales person here was so helpful. She went above and beyond to help me get a phone ordered using the gift cards I was given for Christmas."
• "Really helpful staff who don't harass you as you enter the store."
• "The customer service assistant Adam really took time to explain features of products he guided me to the right purchase rather than being pushy."
• "Thank you ANTHONY. I must say that we had a very helpful Assistant on TVs."
• "Customer service staff excellent in store and tried their best to help."

Cons:

• "There are lies, they say they will ring you back and never do."
• "Very disappointing and would never return to pc world, I purchased a camera from the store and believed they would provide expert knowledge and service, how very wrong I was."
• "Ordered a coffee machine over a month ago, only updates we ever got was it'll be sometime this week."
• "Very poor service on my visits, waiting about 10 minutes for a member of staff. Ended up having to go seek one out after being ignored."
• "This review is more a reflection of the company then the store. Some of the worst customer service I've ever dealt with."
• "Unfortunately pc world curry staff are 5 stars but the team know team who actually know nothing get a 1 out of 5 due to poor customer service and lack of care due a 1300 laptop purchased being damaged and they would not except liability on there part."
• "Customer service is rubbish."

Product Availability and Stock

Pros:

• "It has everything you need."
• "Good range of products, however it's best to check it's in stock online before visiting the store to find it's not in stock."
• "Helpful staff ....wide range of goods reasonable prices.... comparable with Internet shops with some good deals available."
• "This a MASSIVE store with a huge range of electrical products everything from, toasters to TV's, kettle's to computers & much, much more. The staff are very helpful."
• "Nice tidy store loads of choice park is so easy compared to in city sites."
• "Good sized store with plenty of choice."
• "Smart store for smart technology."

Cons:

• "I didn't get the item I wanted as it was out of stock, despite the website stating they had 1 in stock."
• "3 times visited this store in one week. 3 different products not in stock."
• "We ordered a ps4 end of November. Item wasn't in stock and was advised it would be 5 days. A week later after not hearing anything called into the store to be told they don't know anything until delivery arrives."
• "Wanted to purchase a ACER tablet but after being ignored in store for help from staff busy standing talking to each or aimlessly wandering around I walked out."
• "We have never ever been able to buy what they are advertising. Either their out of stock or their computers are down."
• "I purchased a washing machine online from the the Retail World shop yesterday and got someone to pick it up for me, after unboxing it it turned out to be the wrong washer."
• "Eventually I spoke to someone who didn't have any of the tablets in stock."

Staff Interaction and Assistance

Pros:

• "Bought a camera from a nice, friendly member of staff, Ciaran."
• "Very pleased with a member of your staff. Callum was very helpful in all aspects, helping us with a mobile upgrade."
• "Just bought a LG oled TV on the 6th October 2022 from team Valley store and have to give 5 stars to Anthony the sales assistant. Very patient with us and great knowledge of all TV's not pushy at all. Great Customer service from him."
• "Alysha was amazing helped with my daughters apple watch set up."
• "Great experience in-store went in with my father who wanted a new TV the service provided by Ian was really good."
• "Couldn't fault the staffs customer service skills as they were very helpful in breaking down the specs of the tech we were buying."
• "My wife and myself had to find a replacement oven as ours had broken. The young lady Julie who served us was extremely knowledgeable and helpful providing all the information we needed to make an informed choice."