Currys Reviews Summary

Customer Service

Pros:

• "When eventually got served we were served by the most naturally gifted customer service salesperson I've come across."
• "Visited to buy a fridge freezer, Jackie looked after us brilliantly, she really is exceptional at what she does."
• "Great service from the chap that served us today (I didn’t catch his name)."
• "Our assistant was Bethany she was very kind and attentive to my 84 yr old mum who was looking for a washing machine."
• "I was trying to find a good laptop for my daughter and I was getting a bit confused so I asked for help and the currys employee was patient and very helpful and most of all not pushy."
• "Received fantastic service today from Yaz in the mobile phone department."
• "The staff are friendly here and make it easy for you to find what you're looking for."

Cons:

• "Went with my son to buy the iPhone 15 we asked more then one member of staff for assistance but was left standing there for over half an hour with no explanation."
• "The staff in this store do not care less about their customers and their systems are even worse."
• "Good selection of goods but when we looked at phones in carphone warehouse we were hassled by the assistant."
• "No help offered when we asked where satnavs were - just a point in the general direction."
• "Staff were standing around talking to each other. No one came to help."
• "Very tough to get served, not too many staff, but the ones on shift were hard to track down."
• "Staff too busy chatting among themselves to help customers."

Product Availability and Pricing

Pros:

• "Really good experience here today, our TV failed after 10 years so we went to look for a replacement."
• "The website provides stock level guidance as well as the click and collect feature."
• "I also found that the Online price is More expensive - Best is to come in Store and get a cheaper price -"
• "Price is good and the service is brilliant, always a member of staff able to help with any questions you may have."
• "Although I spent around £400 more than planned, the price of the product was the same as everywhere else we looked."
• "Prices for the main items are reasonably competitive watch out for the addons ( cables you don't need ) at the checkout it ramps the price up."
• "Currys PC World and now Carphone Warehouse all under one roof. Has the potential to be your one stop shop for all your electrical needs."

Cons:

• "It's always a little frustrating to find the online range of TVs isn't replicated in store."
• "Lots of items not priced."
• "It would have been easier if they had all the TVs on display actually in stock."
• "They have never had the products in stock, despite online shop saying they are."
• "That you have items on display that are not available for 10 days, we were desperate for the item on display only to be told there is a wait of 10 DAYS."
• "ALL displays need a radical overhaul allot of the electrical items do not have pricing."
• "Not a very good place to get the appliance I wanted plus they had lots on display but you couldn't get delivered or buy the display one."

Store Experience

Pros:

• "Nice airy store to start with. Not quite computer illiterate but just about E grade."
• "Very clean and tidy store. Will visit again."
• "Friendly staff and loads of parking right outside."
• "Efficient payment process too, no attempt to oversell the extras."
• "However, I was very pleasantly surprised to visit recently and the only questions asked were about what I wanted, needed, and it felt nice, and a lot more personal for a change!"
• "The shop looks clean, everything is nicely displayed."
• "Good value products, opening times are helpful if in a pinch."

Cons:

• "AVOID AVOID AVOID!!! If it's a JVC product, even though you probably won't want the extended warranty, the product WILL break shortly after 12 months have passed."
• "Checkout is shockingly slow and come on. Why no contactless payments??"
• "The manager is a joke went up boxing day as my parents oven broke down and was sent away with little information."
• "Currys good shop however only rated 1 star as parking warden is regularly visiting car park and booking cars for trivial matters."
• "Lots of staff but poor leadership. Manager tramping through the store shouting at staff."
• "They have no clue on technical advice. They could not give a demo on the sound bar I wanted and just said listen to this one."
• "The staff weren't very accessible, the stock non-existent and their product knowledge very poor."