CeX Reviews Summary

Staff and Service

Pros:

• "The staff were amazing, going above and beyond. My client was very Happy.. highly recommended."
• "Works the efficient way CeX should but with the wonderful addition of some of the friendliest staff I have ever come across."
• "The staff are polite, happy to serve you, knowledgeable and I can't fault them on that part of customer service."
• "The staff I spoke to were very helpful, knowledgeable and polite."
• "Always helpful, always on the ball and always a pleasure to deal with."
• "The staff here are really polite, professional, and knowledgeable."
• "Always friendly and helpful staff."

Cons:

• "The staff tend to be quite rude and dismissive."
• "Went in with a friend who sold his phone, I wanted to buy a USB stick and was served by the rudest woman."
• "The staff didn't even know what phone it was."
• "I’m really unimpressed with the service at this store. The staff are very rude to their customers."
• "Rude staff and a very abrupt attitude."
• "The manager never listened, staff don't take you seriously AT ALL."
• "Went in to buy a new phone and tablet, after finding the ones I wanted to buy I then stood by the counter for 10 mins while they totally ignored me."

Pricing and Value

Pros:

• "I brought my son a limited edition halo xbox for a reasonable price, and it works as though it's brand new."
• "Just about the cheapest place to buy second hand games and movies."
• "Bought a 2DS here for only £60! Extremely cheap price, managed to get a 32 gig SD card for only £12 as well, a good SanDisk one with high read and write speeds."
• "Trade-ins offer some of the best prices around, either cash or in-store credit."
• "You can get even more money if you get store credit."
• "Before you sell stuff on eBay again check CeX prices - you might be better off as there is no commission and money can be transferred to your account next day."
• "CeX were happy to give me a lot more money for my stuff."

Cons:

• "The prices are outrageous. They mock you for the items you brought in with price offer."
• "Simple, selling your things there is a completely rip off."
• "Not even great for prices on a lot of things it would be cheaper to go elsewhere."
• "Overpriced with dodgy practices."
• "Very expensive. Very slow. A Galaxy S6 (4 year old phone) cost £200 and is constantly hanging up on me and is just permanently on the blink."
• "If trading in an item, the price offered online isn't always the price offered in store."
• "They said it was bent and poor quality... they said they'd only give me £215."

Product Selection and Quality

Pros:

• "Good variety of electronics such as consoles, controllers, laptops, mouse and keyboards, mobile phones, computer parts, film DVDs, video games, etc."
• "Great selection of DVD's, Blu-Rays, Games for all formats, Consoles & other hardware."
• "Otherwise great selection just trying to get some harder to find games and films."
• "Great selection of pretty much everything the cex does."
• "It's got the greatest selection of dvds, and games for every console."
• "Huge selection of second hand games and hardware, most of which are fairly priced."
• "Probably the best place for cheap games and the odd gem."

Cons:

• "Had my Nintendo switch for nearly two weeks got a text saying that they couldn't fix it no explanation nothing."
• "Would never shop there again because I brought a console from them and a few days later the controller went wrong."
• "They make fake DVD covers and didn't tell people for the longest time."
• "Every time I have ever bought anything from CEX (except video games) it has been broken."
• "My experience with this store was horrible I bought a ps2 I try to play it and the controller didn't work."
• "Bought a phone, stating it's unlocked, even says it on the receipt. The phone was not unlocked and they wouldn't refund me or replace it."
• "Bought the Harry porter dvd box set, the first one won’t play properly half way through."