Coastal Windows & Conservatories Reviews Summary

Customer Service

Pros:

• "From first contact to fitting, their customer service is best we have experienced."
• "The communication from Coastal was fantastic and we were always quickly informed about what was happening next."
• "Great customer service. Called Coastal Windows, left a message, called back within a couple of hours and visit organised for 2 weeks time."
• "The customer service was excellent and the prices were more than reasonable."
• "Communciations with Coastal's installation team were prompt, efficient and polite."
• "They kept me informed throughout the installation nothing was too much trouble all three were courteous and so friendly."
• "Thank you both and thanks also go to Sam in the office for her help."

Cons:

• "Unable /unwilling to keep verbal agreements made between client and company (representative and management)."
• "I'm very unhappy with the service I am receiving."
• "We are extremely disappointed with the service we are receiving with Coastal."
• "Kept getting phone calls and asked them many times to stop calling now."
• "Stop or I will be reporting this."
• "They also have massive communication problems within the company."
• "Poor communication, pressure selling techniques and no response to my email of complaint."

Quality of Work

Pros:

• "Pete and Aiden have spent the past four days fitting windows and doors to our house and have done a cracking job."
• "It looks brilliant now!"
• "Delighted with the quality."
• "The entire house had its windows and doors replacement, very happy with the results."
• "The window and door are great quality- we are so happy with choosing Coastal Windows."
• "The quality of the windows and doors are fantastic, so secure."
• "The finish was amazing."

Cons:

• "Unfortunately over a short period of time we were able to see huge gaps between the joins."
• "The door and windows were delivered with damages, resulting in issues with the installation."
• "Their workmanship was so bad they had to call in the EPDM manufactures to help them rectify the problems they had caused."
• "It took over 6 months for them to finally repair the damage they caused and stop the leaks."
• "The salesman wasn't 100% accurate and made some small errors in the description of what was needed and would be supplied."
• "Parts missing in 2 of Windows."
• "Now have an issue with the draft sealing on one of the windows that opens up."

Professionalism

Pros:

• "Very happy with their workmanship and their professionalism."
• "The team was nice to have around."
• "Very tidy workers, polite and friendly."
• "The fitters, John and Ross were very prompt, very professional and polite and have done a very good job to my untrained eyes."
• "Their standard of professionalism was beyond reproach."
• "Both were very friendly and professional and have completed a lovely neat and tidy job."
• "They were both professional and easy to work with."

Cons:

• "STAY AWAY! Awful company. Had a date booked for September 2022 to have a new kitchen fitted and turned up in December to fit."
• "The surly, sulky, sanctimonious reaction to my 'No' was to attempt to humiliate, coerce, shame, manipulate and threaten a 25% price increase if I didn't sign and pay the deposit today."
• "Horrible job lots overcuts, damages and unfinished jobs."
• "After all the hassle, I wanted some sort of compensation...but they don't offer that! Shocker! Or any kind of reimbursement."
• "Had a salesperson cold call today, actually do need new windows but the chap only wanted to make an appointment for when 'Mr' would be available."
• "Unfortunately, I will not use this company again & nor will my family."
• "We tried to support local but Coastal are a massive let down. Avoid."

Value for Money

Pros:

• "Everyone who sees it says 'wow' and we are really pleased with the result, it was really worth all the effort."
• "Despite the not perfect sales, I'm more than happy to give Coastal 5 stars based on the survey and installation, as well as value for money."
• "Gorgeous high quality product."
• "The front door is a Solidor and is very good quality with an excellent finish in red."
• "As expected, exceptional quality product, delivered on time with no hassles at all."
• "The end product appears premium quality and so time will tell if the work will achieve the results of keeping the house in a good condition."
• "Really nice quality."

Cons:

• "I do wish it had been a bit cheaper tho', but I suppose you get what you pay for."
• "Found out after paying a deposit that it would be an additional £205.00 per window."
• "Having to wait for glass for door to arrive."
• "Unfortunately two parts of the windows were damaged and will have to be changed."
• "I wouldn't recommend Coastal to anyone."
• "Deducted one star for very poor communications from the office."
• "STAY AWAY! Awful company."