Polar Bear Windows Ltd Reviews Summary

Customer Service

Pros:

• "They seem good quality windows and staff were helpful, friendly and really quick to respond to any queries- great customer experience."
• "The whole team (Jim, Hayley, John and Mark) were amazing."
• "Rosie and Lily in the office are professional, kind and helpful."
• "Communication with the office was first rate, and the installation team were a pleasure to deal with."
• "Everyone I have dealt with from the estimator to the installation team have been superb."
• "The office staff along with Glen & Mark were very friendly & helpful."
• "The staff are always helpful, we get the best prices in comparison with other companies."

Cons:

• "£2506 was paid before installation, so they had most of their money without doing the job."
• "Despite requesting advance notice, PB’s team consistently arrived at the wrong times, resulting in missed appointments and wasted time."
• "Just been threatened with a visit from MD."
• "Manager initially said all the right things, but thereafter was uncontactable."
• "PB consistently failed to communicate effectively with us and their own team."
• "I must have rang over 30 times this year and never got through to anyone."
• "There was a period of a month where PB ceased all communication, leading us to believe the project had been abandoned."

Installation Quality

Pros:

• "Really impressed with Polar Bear, we had a total of 11 windows replaced and a back door bricked up."
• "The whole process was very easy from booking a quote, to installing the windows."
• "Very satisfied with the work."
• "The doors and windows have been fitted over 3 days and the fitters, Ricky and Jamie did a first class job."
• "We are really happy with the quality of the French Doors installed."
• "I am very pleased with the high standard of frame, glass and installation."
• "New windows and doors fitted competently and quickly."

Cons:

• "The engineers improperly installed French doors, which later caused a security issue when the Eurolock slid out of the frame."
• "Fitter was verbally abusive when I asked him to move the tools off my next door neighbour's lawn."
• "The door was badly fitted. An attempt to adjust this failed and the door was scratched."
• "There were a few problems with mistakes in the order that caused the job to over run by 1/2 a day."
• "The finishing was awful with cracks around the windows, left with cold spots and very bad condensation."
• "Fitted windows with wrong handles - not premium handles as agreed and paid for on contract/specification."
• "Door wasn't what I ordered and after 4 visits they still can't colour match the door/frame and trim."

Value

Pros:

• "I heartily recommend them – also, love supporting a smaller, family run business! 5 stars to them all."
• "These guys were amazing, the work rate was phenomenal, fast and relentless."
• "All of the fitters were courteous, industrious, clean & tidy."
• "They were very competitive."
• "Excellent quality at a very affordable price."
• "Such great value."
• "They were very competitively priced without sacrificing on quality of product or install."

Cons:

• "If you want your house to end up with the ugliest windows on the street, choose Polar Bear."
• "A 1 day job took them 2 months to complete."
• "Frequent engineer visits meant we had to move everything out the way which affected our ability to continue with other work."
• "When compensation was eventually offered, the reduction provided was minimal and came with strict payment terms."
• "Despite the multiple issues caused by PB’s mistakes, they consistently refused to offer any reduction in price and just said it was against company policy."
• "Feels like a constant battle, constantly being spoken to like a child, very unprofessional."
• "First decent downpour since our Polar Bear Windows were installed and we have a small waterfall in our front room."