Address: Fendrod Way, Llansamlet, Swansea SA7 9DG, United Kingdom
Phone: +441792495000
Rating: 4.6
based on 488 reviews.
Customer Service
Pros:
"Always a great experience - the staff are friendly and happy to help with anything."
"Fantastic service by Sales Executive, Stephen Thomas. Very professional and a pleasure to deal with."
"Highly recommend Renault Swansea. Customer service is second to none. Keep up the good work!"
"I cannot praise the Customer Service staff at Renault Swansea enough!"
"Everyone in the team was so helpful and welcoming I cannot fault the service I received."
"The girls on the service desk are 2nd to none, they’re absolutely fabulous."
"Service desk are amazing very friendly and knowledgeable and happy to answer any questions."
Cons:
"Terrible customer service, went down for an appointment for a new car and the rep was late."
"Won't be going here again. Was told to come back at 4pm, and nearly had my head bitten off because apparently 5pm was the agreed time."
"However, when arriving for the service there was nowhere to park the car as the forecourt and outside was full of cars."
"When finance was rejected they didn't even bother ringing to let me know."
"Not a great service and I certainly wouldn't recommend I'm afraid."
"Predictably, no one has got back to me and I am frustrated and disappointed."
"The pre-arranged collection was flawed. The vehicle was not ready and required valeting prior to handover."
Vehicle Purchase & Handover
Pros:
"Purchased my vehicle and sales team were very friendly and honest and made me feel comfortable in my choice."
"Hannah was so patient and clear in handover - showed us how everything works- even got excited about the engine!"
"Chris worked his socks off making it possible for me to get a new car."
"We’ve been returning customers to Renault Swansea for many years now and do so for their good deals and more importantly, their good customer service."
"I have already recommended this place to friends and family."
"Brilliant service from Renault Swansea, recently bought a new car from here and Chris who sold me the car was absolutely a life saver!"
"Dacia Swansea were really helpful and I'd recommend them because they were very polite and helpful without being pushy."
Cons:
"The prices are extortionate I was quoted £615 to fix replace a daytime running light."
"Initial Sales were fab. Had the car for a year, started having a few issues so decided to sell. On selling I found out I'd been sold a car by them which still had HPI on it."
"After owning the car for 2 weeks and covering barely 200 miles the oil leaked out all over the bottom of the engine bay and shield plates."
"Brilliant customer service just a shame the car is having issues after a week and when I tried to book it in for a repair I'm told the repair could take up to two days."
"The vehicle had no car mats available requiring a further visit at my expense."
"I discovered on my return to London that the headlights were not working."
"The dealership is my only choice if the car is faulty, it’s 70 miles away. I just hope it doesn’t break down again."
Staff & Sales Team
Pros:
"Can’t thank Sean & Justin enough. Very professional and friendly throughout the process."
"I was really pleased with his willingness to help and went above and beyond to meet my needs."
"I felt that I was listened to and valued as a customer."
"Chris and sian went above and beyond and made the whole process so easy and stress free."
"Clive and his colleagues are professional, friendly, and extremely helpful."
"Mick was really helpful throughout the process of buying my daughter's first car and made her experience memorable and fun."
"Popped into the showroom last week to look at different options as looking to upgrade my current vehicle, staff were very helpful especially Richard Bater."
Cons:
"Friendly enough, but I was really disappointed to hear so much bad language from the sales staff."
"It took talking to 4 people over 3 weeks to get it resolved."
"I never once had an update from the dealer unless I phoned them."
"When I got back there with my car problem (Roof seal between windshield problem) Nobody wanted to help me."
"There were no discounts offered at all and it would have been nice to see the car with some petrol in the car."
"Customer parking following all my visits has proved impossible due to the numerous vehicles on site, I have had to park on side roads."
"Took my car on for a service, £165 to do no work and missed a few things wrong with the car."