Hendy Renault Portsmouth Reviews Summary

Customer Service

Pros:

• "Really pleased with my new Duster from Hendy's and especially excellent service from Harvey Lowe."
• "Ollie was brilliant when I went through the process of buying my Renault."
• "When we arrived we were greeted by Harvey. He was polite, informative, kind and customer service is excellent."
• "Tom has gone over & above to help me locate the perfect car & organised everything."
• "Super helpful service and customer care from the team at Hendy Renault Portsmouth."
• "Graham Ross was the sales executive we dealt with on all occasions. He was very polite and patient, not 'pushy' in any way."
• "Graeme Ross was wonderful! He helped me sort out all sorts of problems."

Cons:

• "I had problems with the DPF, I told you it had had three attempted regens that rectify it and all you wanted to do was replace items that could be cleaned by a professional, such as catalytic converters and dpf."
• "Also I have been waiting over 2 weeks for a call to discuss our existing EMAC plan and commencing / transferring to a new one."
• "I was never given any updates at all."
• "Technicians refused to come and look at it, manager on his day off, head office disinterested so drove away in my old car very very upset."
• "When you have a warranty claim they were very hostile."
• "They even offered to put me in a courtesy car for a broken car I hadn't ever driven! Appalling treatment Hendy Renault, what you going to do about it?!"
• "No customer care. Bloody rude."

Sales Experience

Pros:

• "Harvey at the Portsmouth branch, found me a fantastic vehicle which ticked every one of my boxes."
• "Just Completed the purchase of a Renault Captur, the service I received throughout from Graeme Ross was first class."
• "I've walked away happy with my choice and content that I got a great deal."
• "Graeme Ross assured we understood everything and that we were happy with the requirements and the offer before he made anything official."
• "I bought a used car from Harvey at Hendy Renault last week without seeing it first... On picking it up I was very pleased that it was exactly as described no nasty surprises."
• "We have had the pleasure of buying our new car through Henry Renault Portsmouth. Graeme Ross was the most patient car salesman we have ever met."
• "Graeme Ross and he was amazing. Really kind and informative and made the process really smooth."

Cons:

• "All I can say to commercial vehicle operators is the service work is good. BUT make sure you collect your vehicle before the finance team go home. Or what could be one day without the vehicle could turn into 1.5 days without the vehicle."
• "The response was that if they cannot see the fault then they will do nothing about it."
• "Warning warning warning, if you lease a battery through Renault and want to health check to see your percentage of the battery do not go to Portsmouth Renault."
• "The car was supposed to come with floor mats and a full tank of petrol. The floor mats were missing and it had ¾ tank of fuel."
• "An attempt of falsifying a document as the car had clearly not been prepared due to the dirt, paperwork left in the boot and missing parts from the order."
• "Supposed to be collecting a Motability vehicle, a Renault Captur at 4pm today from Renault Portsmouth... but the car had rust spots on chrome trim and an error message on the dashboard which couldn't be cleared."
• "Had to buy floor mats as an extra cost... which should really be a standard fitment personally."

Facilities & Amenities

Pros:

• "Arrived early for my 0800 appointment, but was seen whilst the garage was still being opened for the day."
• "Competitively priced and a free wash and hoover :)"
• "I also like the free coffee, wifi and car wash while I wait."
• "Covid 19 safe. Wheelchair access. Excellent customer toilet facilities. Comfortable waiting area."
• "Very efficient and Covid conscious with sanitizer everywhere."
• "Lovely spacious showroom with all the models you would want to look at."
• "Very friendly and efficient service."

Cons:

• "It took me a while to get used to the car but I love it now!"
• "I took delivery of a new Dacia 9 weeks ago, since taking delivery of the car the Apple Play has not worked."
• "No covid protection was worn or used on my car with the service manager handing my key to the mechanic who had been touching another car and did not change gloves."
• "Car is good with exception that there isn’t an option for electric folding wing mirrors or an electric sunroof."
• "Problem with the service plan for a 2nd time saying there wasn’t enough funds to cover the service even though I had made the payments required."
• "When I collected the car all the dirt from when it has been at sea and stored at the docks had not been cleaned off."
• "I was also told I could not collect the car at the weekend as they are busy with other customers."

Communication & Support

Pros:

• "I’ve been using Seward Renault for years and have always received a first-class service."
• "I am a motability customer seeking a new vehicle. Came here with one in mind, Graeme was very helpful."
• "We have received great communication throughout the whole process."
• "5 Stars to Marian (Van sales) & Andrew (Parts)."
• "Graeme Ross... great communication all the way with weekly updates for delivery which only took about 3 weeks."
• "Graeme has kept me informed as my vehicle progressed through the production line until I was finally able to collect it."
• "The attitude of both the sales team and service/parts was extremely good."

Cons:

• "We are waiting for a new Dacia. It has been nearly nine months. Whilst this is slightly out of the hands of the showroom staff, internal communication has been poor and distribution have not covered themselves in glory."
• "I am afraid I find the service at Renault Unsatisfactory, We contacted Renault with a minor problem they were unable give advice or help in any way."
• "Having arranged for a courtesy car for the 3rd visit since December and phoning during the day, NO car available so we wait another 5 weeks till the 28th of March with an ongoing issue to be fixed."
• "In an update to previously. Got home to discover a move we'd been waiting for 18 months to happen was going to happen before delivery of car so phoned up to cancel and request the return of deposit. Cheerful and apparently helpful numpty said after checking that they had all details and refund would be actioned same day. A week later with no refund phoned again. Nobody knew about it."
• "Not trusting this solution nor receiving a phone call from anybody the following morning has forced me to book the car in again myself and write this honest review."
• "Rude and sloppy. My wife's car, via Motability, a Renault Scenic. The delivery was delayed for a week as there was a brake part missing."
• "Charged me for warranty work to the car. Instead of finding the problem they decided to disable my dash cam and charge me for no work done at all."