Park's Renault East Kilbride Reviews Summary

Customer Service

Pros:

• "Staff very great to deal with. No pressure on trying to force you to buy a car."
• "Booked car in for service. Greeted by a friendly member of staff and was booked in and then they explained fully about time and details of service."
• "Picked up car for Mot & service at my home in a timely manner. Car came back gleaming after valet."
• "Bought my new Dacia from Parks EK. Calum was very professional, helpful and very approachable."
• "Sincere thanks to Calum Geddes. An excellent salesman."
• "The salesman Alan was lovely. Absolutely no pressure on me whatsoever."
• "I was very fortunate to be helped by Jamie - who couldn’t have been more helpful and informative."

Cons:

• "Visited this showroom looked at a car I had seen on the web and was very interested in sales person was going to call me with some figures afew days later I'M STILL WAITING."
• "I would not recommend Park's Hyundai at East Kilbride, Glasgow to anyone."
• "Do not use this garage it's shocking and the staff are awful. It's kid on mechanics that try n fix your veichle."
• "avoid this place like one would avoid a mentally unstable ex girlfriend with a machete."
• "Called Renault East Kilbride three times last Sunday; left my number for someone in the Motability Dept to get in touch, still waiting."
• "Tried phoning, still not getting there, and you've had my car since Monday. No calls, no courtesy car, had to walk to the station, very poor customer service."
• "Absolutely terrible place to try and buy a car from! Don’t bother trying to get anything done by calling the reception at the dealership."

Sales Experience

Pros:

• "Great selection of cars at the showroom, no pressure to buy and our salesman Jonathan was more than happy to answer all our first time buyer questions and suggest suitable options."
• "Purchased a new car from Parks Renault East Kilbride. Jonathan Tsang who sold me the car was so professional."
• "Loved the buying experience from Parks Renault East Kilbride."
• "Another great sales experience at Parks EK courtesy of Alan Garland."
• "Bought a car from Johnny Tsang! Brilliant service."
• "Traded in my Renault Arkana for a Clio Hybrid E-Tech. Jonathon Tsang was excellent."
• "Went in to buy a brand new Kia picanto GT line S. Sealed the deal took my old car as trade. Happy."

Cons:

• "I bought my car here the car has had a few problems after sales service is dismal I still have the problems with the alarm not setting amongst other things I won't be using them again."
• "Salesmen moving cars around inside nearly hit me twice as I waited at parts counter, seemingly this was a major inconvenience to them."
• "Not great..stood for ages waiting at repair and parts whilst 8 sales staff all glared over the new hyundai electric car. No one asked if I needed assistance."
• "Tried phoning, still not getting there, and you've had my car since Monday. No calls, no courtesy car, had to walk to the station, very poor customer service."
• "Dreadful service and poor work. Dropped my car in for a full service and MOT on a Friday... I was still made to pay and was not reimbursed for the damage to my car."
• "Avoid this place at all costs, they don't know the meaning of customer service."
• "The worst car buying experience of my life. Sales man attitude is very poor and gives no back up."

Vehicle Service and Parts

Pros:

• "Required a part for my car urgently and had no luck on line. All suppliers had said I would need a new wing mirror costing £280. A dealer in Rutherglen suggested that I tried Parks who were able to supply the indicator lens cover for a fraction of the price and had one in stock."
• "Picked up a megane few weeks ago. Noise coming from wheel which turned out to be a drive shaft. The company dealt with renault on my behalf. Car repaired and no charge. Can't speak highly enough of the service i received."
• "Spoke to Gary in service department, re booking Motability car in for small repair. Never having dealt with Park's previously, I was pleasantly surprised at Gary's attitude, knowledge, and patience."
• "The full experience from start to end was delightful including a follow up contact within 48 hours to see how I was getting on."
• "Got a very good deal thanks to a very good team at parks especially Alex lambie KIA salesperson."
• "Just went to get my car fixed and ended up buying a new one I didn't know you didnt get a spare tire with a new car but they let me take the one out my old car."
• "Thanks to AARON Service Advisor for great customer service and to SCOTT the technician for a great job on my insignia (coil spring) 2 hours can't beat that well done parks eastkilbride."

Cons:

• "Do not ever even consider this place! Sold me a car 2 months ago with brakes that should not have passed it's mot then tried to charge me for new pads and discs."
• "Surprised that my car passed its MOT in July, all green ticks on the report and now needed new brake pads and discs."
• "Ordered an accessory from the Parts department to only turn up they would not take cash. Told them just to leave it. Why was this not advised at time of ordering. Will not be returning."
• "My car sat for 1 hour twenty minutes before someone came and took it to the service bay. That's after I had booked it in sorry a pre allocated time slot."
• "Customer service not great......my 1yr old car went in for its service, came back out covered in scratches & blue paint on one of my doors too."
• "Never again got a car from them had nothing but issues after issue's, they kept saying nothing was wrong with the car took ito an other barge and it needed thoubds to fix they now refuse to speak yo me."
• "Dreadful service and poor work... Go elsewhere and save yourself the headache."