Address: Northumberland Business Park West, Cramlington, NE23 7RH, United Kingdom
Phone: +441913388890
Rating: 4.7
based on 139 reviews.
Customer Service
Pros:
"Wonderful service when I had to use them for emergency treatment for my dog."
"The vets and nurses were knowledgeable, caring and took the time to talk us through Otto’s condition and treatment."
"Absolutely amazing people, really helped us with our cat after being hit by car."
"Lovely people. The love and attention these people give you is above and beyond what you would expect."
"The staff are still following up even when at home."
"Referred as an emergency. All the staff were fantastic with our dog and us."
"The reception team were welcoming and friendly and put us at ease during a stressful time."
Cons:
"It's a shame that instead of making a phone call or sending an email to me, the client, this company delivered me to a debt collection agency."
"They claimed £6,200 from insurance and sat with my £235 for a month and claimed they hadn't received the payout."
"The examination room was filthy the table had two to three different types of dog hair on it so obviously wasn’t cleaned after each use."
"The vets did not seem to care what I was trying to tell them."
"We were left in a normal treatment room where at one side you can hear the noise from reception area with the music blaring out of the radio."
"Very distressing consultation with an Opthamologist...he lacks people skills."
"Maybe your receptionist is just an evil person?"
Professionalism
Pros:
"Can’t fault the treatment. They correctly diagnosed the issue with my dog and resolved the problem following surgery."
"Very professional and warm environment - treated very well our german shepherd puppy."
"The vet was great very knowledgeable and friendly and along with the nurse who was equally warm and welcoming."
"FANTASTIC service. Thank goodness Moorview is open during the night for surgery."
"The Vet gave our dog a thorough examination and diagnosed the concern. He was professional during the consultation and answered all our questions with confidence."
"Compassionate and professional, they all demonstrate a genuine love for their job and take their time to explain everything clearly and concisely."
"Arranged a home visit to euthanize my old dog. Two lady vets arrived I found them to be very professional kind and caring."
Cons:
"I paid over a 1000 pounds for an operation which ended up with my dog choking when eating."
"I wouldn't recommend these vets the way they trett my friend was disgusting he was told if he didn't make the decision to put his dog down she would make to for him."
"Called this place out of hours on the 18/08/22 at almost 23:30pm as I was experiencing an emergency with an elderly dog… he said that there isn’t anything that they could do and point blank rude and extremely unhelpful and showed no empathy whatsoever."
"Money orientated, not bothered about animals, very snotty attitude, not compassionate at all."
"We were shockingly refused as an emergency this morning after our dog managed to get into some chocolate biscuits simply because we weren't registered at a vets that uses them as their emergency."
"To make matters worse they lost all the medication that we had paid for and still need for other cats which they aren’t willing to confess or replace."
"Following a regretful routine visit and an awful experience at our regular vet, we found ourselves in emergency vet hospital and then in Moorview referrals. They were no better!"
Value and Billing
Pros:
"Price of £50.40 for a male cat neutering, includes the vet checkup, operation and any follow up appointments/medication that may be needed should 'Toodles' not react well to the op."
"Called this morning to register and book my cat in for neutering. Spoke with a couple of very friendly ladies who were incredibly helpful."
"Luckily I had insurance for him and croft were able to make a direct claim for his operation."
"Handled my puppy's treatment for lameness due to Cellulitis very well and processed a claim with my insurers Petplan directly meaning I didn't have to find £900 and claim back myself."
"Antonio the specialist was brilliant, explained every little detail through, put us at ease the moment we walked in and was brilliant all round."
"The team did everything they possible could and looked after him till his cremation."
"The vets were quick and thorough, reception staff understanding and caring and a fantastic physio."
Cons:
"Can highly recommend but you only go there when your vet refers your animal."
"Everything was about money no compassion at all."
"Like all vets, most charges are expensive and tend to come in just under the excess amount for most insurers."
"Joke of a company, will keep hold of your money as long as they possible can."
"Absolute joke. They over charge massively and the staff were rude and unhelpful."
"Awful vets, who are very expensive and if you are insured will offer to claim on your behalf, but will fail to complete the whole process."
"They wanted to charge an extra £170 for blood tests that we didn't ask for and when we questioned them they admitted that they weren't needed."
Facilities and Comfort
Pros:
"Let's face it, no one wants to go there but when you have too they take such good care of the pets (and you) that you wouldn't want to be anywhere else."
"Lovely place very friendly staff keep you up to date with what ever is happening with your pet."
"Facilites excellent."
"Clean and you can get tea or coffee etc whilst you wait they have been marvellous for my daughters and her partners little chiwow."
"Very efficient and welcoming vets. Very happy with dogs op. Very tidy sutures with scar hardly showing."
"The whole team are fantastic and kept us informed every step of the way by telephone explaining what was happening next, just genuinely amazing, caring people!"
"The care the offered my dog was second to non. The reception staff were lovely."
Cons:
"The chairs in the waiting room looked like they where pulled out of a skip very very very worn."
"The only constructive criticism I’d say is tiled flooring in the vets is not ideal for dogs with broken back learning to walk again."
"We were left in a normal treatment room where at one side you can hear the noise from reception area with the music blaring out of the radio."
"Not one dog that was there to be seen was greeted in any way."
"The whole process was so soulless with no compassion!"
"Staff are brilliant whenever I've had to go at stupid O'clock in the morning. Very helpful, caring and prompt."
"Another trip to moorview very early on a Saturday morning and another bill even though it was the same issue as two weeks before."