Address: 123-145 North St, Glasgow, G3 7DA, United Kingdom
Phone: +441413287513
Rating: 4.5
based on 539 reviews.
Customer Service
Pros:
"The staff were amazing. So reassuring and friendly."
"Staff all friendly & they claim pet ins & you only need to pay excess on ins which can make things easier."
"The staff were very welcoming and understanding."
"Every member of staff was caring and kept me up to date with Jack's care plan."
"The staff at Vets Now are incredible... I cannot thank them enough for their kindness and support."
"The staff were very nice and advised me of there course of treatment my dog would have that night."
"The staff could not have been kinder or more understanding and helpful."
Cons:
"Empathy is lacked massively amongst the vets, emotionless robots."
"Most of them had passive aggressive demeanours and no emotion."
"The vet Jamieson could not have been more cold and quite frankly rude and did not seem to have any sort of sympathy whatsoever."
"Felt the triage nurse was uninterested."
"I do however feel, that sending out an automated text asking how I rate you is insensitive with regards to my deceased pet!"
"Do not waste your time and effort!... Absolutely sickening can’t believe that people who are employed to save animals could lack basic decency and be so heartless."
"Our trust was broken 😢"
Quality of Care
Pros:
"The interventions at the hospital were second to none and, after 3 days and nights in the Vets Now hospital, he recovered fully."
"They did such an excellent job stitching her up and I believe a student did it."
"These wonderful experts literally saved my puppies life."
"The treatment and attention he received at Vets Now was outstanding."
"Vets Now were amazing they looked after my dog so well and kept me informed throughout."
"The professionalism and thoroughness of staff from initial phone contact through to discharge is second to none."
"The oncologists were very thorough in giving us options for treatments, the success rates and downfalls for each one."
Cons:
"Took my dog in when she was very ill. Triage process seemed rather chaotic as it took hours for her to be seen despite being visibly very poorly."
"Unfortunately we were called back in and somehow we were now quoted £15-20K for the same overnight treatment as before."
"We were waiting 8-7 hours. I expected a long wait but did at least expect some communication on when she'd be seen to no avail."
"Not happy as this should have been picked up during examination at vet hospital."
"Don’t even deserve 1 star! Took our 3 week old puppy in who was critically unwell."
"We waited for 5 hours to be seen and then we’re told they were too busy to deal with our dog’s wound that night."
"The vet seemed to have given up on her making a recovery before even having a proper look at her."
Communication
Pros:
"Katia was fantastic. She phoned with news of Harris’ progress and explained his procedures and results of same in a way we could understand."
"Good communications before, during and after we attended the clinic. The triage system works well."
"Staff are professional caring and provide top quality care and regular updates."
"The staff kept open and honest communications at all times, keeping myself updated on my dogs progress numerous times a day."
"Communication throughout his stay in the hospital was excellent."
"They kept me up to date with everything, were always there if I needed to hear how he was, and provided him with so much love and cuddles."
"The staff were knowledgeable, confident, and very approachable."
Cons:
"They expected us to take a puppy that was no more than an hour old and not doing great up to the vet and pay £200 refusing to give us ANY advice to help the puppy or give it the best chance."
"I did not like the fact that my dog was examined in a completely different room, even though I was left sitting in the consultant room where she could have been examined."
"But with each subsequent call, in my opinion, they tried to extort more and more from us."
"After spending 9+ hours of my day here waiting for my 4 month old pup to be seen we were sent home."
"I feel the wait time was unacceptable when paying 200 pounds for the privilege!!"
"Right away large figures of money were being thrown at us before we even received an update about our boy."
"I was made fully aware of cost’s prior to arrival."
Cost and Insurance
Pros:
"They were very conscious when it came to our budget and saved us a fortune."
"The vet continually gave us options for cost-saving throughout and supported the decisions we made."
"Staff all friendly & they claim pet ins & you only need to pay excess on ins which can make things easier."
"PDSA staff were all extremely friendly and made me feel at ease about my situation."
"Pet insurance is a must for all pet owners."
"Pricing transparent and very fair – compared to other Referral Centres with similar teams of Accredited Specialists."
"They handled all insurance claims for us and even followed up with a report to our own vet."
Cons:
"Unfortunately we were called back in and somehow we were now quoted £15-20K for the same overnight treatment as before."
"We were quoted £3500 (conveniently the exact same amount our insurance covered) for a full night stay in intensive care."
"Charging £1600 a night to look after a very poorly puppy is an absolute disgrace!"
"£270 just to be seen and £100 for 2 jags and a tiny amount of paracetamol, then had the cheek to charge another £25 for them to communicate with your insurance."
"To sneakily add this unjustified fee and make it unavoidable is abhorrent."
"Charging £25 to enable an insurance claim is pretty much extortion."
"We were quoted £3500 for a full night stay in intensive care and also advised that should he need specialist treatment the bill could go up to £9000-10,000."