Vets Now Hospital Glasgow Reviews Summary

Customer Service

Pros:

• "The staff were amazing. So reassuring and friendly."
• "Staff all friendly & they claim pet ins & you only need to pay excess on ins which can make things easier."
• "The staff were very welcoming and understanding."
• "Every member of staff was caring and kept me up to date with Jack's care plan."
• "The staff at Vets Now are incredible... I cannot thank them enough for their kindness and support."
• "The staff were very nice and advised me of there course of treatment my dog would have that night."
• "The staff could not have been kinder or more understanding and helpful."

Cons:

• "Empathy is lacked massively amongst the vets, emotionless robots."
• "Most of them had passive aggressive demeanours and no emotion."
• "The vet Jamieson could not have been more cold and quite frankly rude and did not seem to have any sort of sympathy whatsoever."
• "Felt the triage nurse was uninterested."
• "I do however feel, that sending out an automated text asking how I rate you is insensitive with regards to my deceased pet!"
• "Do not waste your time and effort!... Absolutely sickening can’t believe that people who are employed to save animals could lack basic decency and be so heartless."
• "Our trust was broken 😢"

Quality of Care

Pros:

• "The interventions at the hospital were second to none and, after 3 days and nights in the Vets Now hospital, he recovered fully."
• "They did such an excellent job stitching her up and I believe a student did it."
• "These wonderful experts literally saved my puppies life."
• "The treatment and attention he received at Vets Now was outstanding."
• "Vets Now were amazing they looked after my dog so well and kept me informed throughout."
• "The professionalism and thoroughness of staff from initial phone contact through to discharge is second to none."
• "The oncologists were very thorough in giving us options for treatments, the success rates and downfalls for each one."

Cons:

• "Took my dog in when she was very ill. Triage process seemed rather chaotic as it took hours for her to be seen despite being visibly very poorly."
• "Unfortunately we were called back in and somehow we were now quoted £15-20K for the same overnight treatment as before."
• "We were waiting 8-7 hours. I expected a long wait but did at least expect some communication on when she'd be seen to no avail."
• "Not happy as this should have been picked up during examination at vet hospital."
• "Don’t even deserve 1 star! Took our 3 week old puppy in who was critically unwell."
• "We waited for 5 hours to be seen and then we’re told they were too busy to deal with our dog’s wound that night."
• "The vet seemed to have given up on her making a recovery before even having a proper look at her."

Communication

Pros:

• "Katia was fantastic. She phoned with news of Harris’ progress and explained his procedures and results of same in a way we could understand."
• "Good communications before, during and after we attended the clinic. The triage system works well."
• "Staff are professional caring and provide top quality care and regular updates."
• "The staff kept open and honest communications at all times, keeping myself updated on my dogs progress numerous times a day."
• "Communication throughout his stay in the hospital was excellent."
• "They kept me up to date with everything, were always there if I needed to hear how he was, and provided him with so much love and cuddles."
• "The staff were knowledgeable, confident, and very approachable."

Cons:

• "They expected us to take a puppy that was no more than an hour old and not doing great up to the vet and pay £200 refusing to give us ANY advice to help the puppy or give it the best chance."
• "I did not like the fact that my dog was examined in a completely different room, even though I was left sitting in the consultant room where she could have been examined."
• "But with each subsequent call, in my opinion, they tried to extort more and more from us."
• "After spending 9+ hours of my day here waiting for my 4 month old pup to be seen we were sent home."
• "I feel the wait time was unacceptable when paying 200 pounds for the privilege!!"
• "Right away large figures of money were being thrown at us before we even received an update about our boy."
• "I was made fully aware of cost’s prior to arrival."

Cost and Insurance

Pros:

• "They were very conscious when it came to our budget and saved us a fortune."
• "The vet continually gave us options for cost-saving throughout and supported the decisions we made."
• "Staff all friendly & they claim pet ins & you only need to pay excess on ins which can make things easier."
• "PDSA staff were all extremely friendly and made me feel at ease about my situation."
• "Pet insurance is a must for all pet owners."
• "Pricing transparent and very fair – compared to other Referral Centres with similar teams of Accredited Specialists."
• "They handled all insurance claims for us and even followed up with a report to our own vet."

Cons:

• "Unfortunately we were called back in and somehow we were now quoted £15-20K for the same overnight treatment as before."
• "We were quoted £3500 (conveniently the exact same amount our insurance covered) for a full night stay in intensive care."
• "Charging £1600 a night to look after a very poorly puppy is an absolute disgrace!"
• "£270 just to be seen and £100 for 2 jags and a tiny amount of paracetamol, then had the cheek to charge another £25 for them to communicate with your insurance."
• "To sneakily add this unjustified fee and make it unavoidable is abhorrent."
• "Charging £25 to enable an insurance claim is pretty much extortion."
• "We were quoted £3500 for a full night stay in intensive care and also advised that should he need specialist treatment the bill could go up to £9000-10,000."