The University of Glasgow Small Animal Hospital Reviews Summary

Customer Service

Pros:

• "Staff were very compassionate and kept us informed of Libby's care at every step."
• "The staff here are brilliant, veterinarian Jade especially."
• "That wee Irish female vet is worthy of special praise in how she received both Pepsi and I."
• "They are very welcoming and understanding and took lovely care of us from start to finish."
• "The staff here were outstanding and I will forever be grateful for them as Bruce wouldn't be here today if it wasn't for them."
• "Staff and students here were amazing help when I had to bring my dog, Angus, in after he was attacked by an off lead lab."
• "Staff were amazing can't fault them in any way very helpful explained everything that was going to happen to my baby girl can't thank them enough they really looked after Roxy x."

Cons:

• "Please be aware they happily charge a small fortune but their care and customer service is disgusting."
• "AVOID THIS SERVICE EVEN IF YOU ARE DESPERATE."
• "The insurance procedure is chaotic and shambolic at best - incorrect allocations of payments, inability to process claims in a timely manner despite claims forms being submitted at every visit."
• "One member of staff in particular was extremely rude and lied to us know several occasions."
• "Terrible service here, staff are just not interested."
• "Absolute disgraceful customer service."
• "Disgusted by the whole experience as it appears to us that this hospital it more about the money it can generate and less about the correct care provision being provided for a critically ill dog."

Facility and Accessibility

Pros:

• "This place is an amazing place with state of the art technology and Veterinary surgeons and doctors."
• "The environment is always clean and the staff are always friendly."
• "Fantastic facility. Staff are excellent and can't do enough to help."
• "The hospital was very clean with lovely toilets and vending machines which we appreciated as we had travelled almost 200 miles without a break."
• "Plenty of parking. Easy access through double doors or by an electric door."
• "Inside is immaculate and there are private rooms available for consultations."
• "Wonderful staff and very pleasant grounds. We took our dog Bailey for radiotherapy and the staff and service could not be nicer."

Cons:

• "Very hard to find if you do not know the district new estate on the switchback road."
• "It was hard to find not well sign posted."
• "If you don't know where you are going once you go through the barrier it is like a maze."
• "My only criticism is that it could do with a bigger, more prominent sign."

Cost and Insurance

Pros:

• "Had I been told to process the insurance claim myself I would have done so."
• "You also get a phone call every morning by the doctor who is looking after your furry baby."
• "The process was expensive, but more than worth it."
• "Costs were half what had been discussed by vet."