Address: 14 Queensway, Southampton, SO14 3GT, United Kingdom
Phone: +442380335052
Rating: 4.5
based on 121 reviews.
Customer Service
Pros:
"Rob and Harry were absolutely wonderful."
"The service was great and Jason was excellent."
"The staff is really professional and act in a pro-active manner. I felt informed and free to make my own decision, without any pressure."
"Brilliant service, excellent customer service and communication, quick and easy very polite staff will defiantly be using this centre again, reasonable priced too for all 4 tyres to be replaced, happy all round."
"Fantastic customer service."
"The staff, especially Paul could not have been more helpful and kind."
"All the staff are friendly and helpful."
Cons:
"I was not told how much would it cost before they started the work."
"I took my car for an annual check, first of all, they cancel my appointment when I turn up 10 minutes later on Saturday morning and the manager instead of giving a solution was very aggressive towards me."
"The manager did not want to know or even look at it."
"Above all, the manager was very disrespectful and had quite an attitude to me."
"Manager Rob Lee was very unprofessional and rude!!"
"Male receptionist rude and arrogant."
"I've never seen someone so incompetent and unprofessional in my life!!"
Quality of Work
Pros:
"Had my brakes on my BMW 1 series done here and booked online was simple and I was able to pay on PayPal to spread the cost making it easy would definitely use again."
"They were so helpful and professional and even told me that I didn’t need the back wheels changed."
"Quick and efficient and you can trust them to do a good job despite how busy they are."
"Very thorough and good value."
"Exceptional value. Spot on diagnostics. Professional approach. Perfect."
"Had a full diagnostics test done and the immediate problems repaired quickly for a good price."
"Excellent service, workmanship & turnaround."
Cons:
"I will never use again."
"I will never be returning here."
"I will never use Halfords again."
"I'm not going to use their services again."
"Worst garage ever. I went there for a simple check and they came up with a list of repairs for more than 600£."
"I got my car service and MOT completed here a year ago and I'm still finding out issues that Halfords caused."
"Not only that, the work that had been done on the back right axel hadn't been greased properly and I had to go to another shop a month later to fix a terrible grinding sound that had appeared."
Value for Money
Pros:
"Had my brakes on my BMW 1 series done here and booked online was simple and I was able to pay on PayPal to spread the cost making it easy would definitely use again."
"Brilliant service, excellent customer service and communication, quick and easy very polite staff will defiantly be using this centre again, reasonable priced too for all 4 tyres to be replaced, happy all round."
"The cost was reasonable."
"Another exceptional service from Halfords Queensway Southampton. Good value and professional service."
"Really great experience. Staff are friendly, do a great job explaining what needs doing and why, and always give honest advice on when something needs action on."
"MOT and repairs sorted all in one day - explained everything to me and the price was much lower than I had expected."
"Good bunch of guys in this branch. Very informative, work was done on time and pricing is very competitive."
Cons:
"I was charged £430 for some nonsense and forced me to buy new tyres."
"It was, however, extremely expensive (which I put completely on Halfords brand here.) A new alternator and battery cost me £750 whereas a garage in Bournemouth quoted me less than £500."
"I was failed an MOT and quoted over £800 worth of work."
"I was charged an hour labour £88 (£35 hr labour everywhere) and £7 for welding."
"Tried to charge me £1170 for repairs."
"The MOT was cheaper than most and the work was done in reasonable time however they charged £50 to push on HT lead on to the spark plug which would take 2 seconds to do."
"They diagnosed a problem that would cost over £550 to fix."
Professionalism
Pros:
"The staff is really professional and act in a pro-active manner. I felt informed and free to make my own decision, without any pressure."
"They were so helpful and professional and even told me that I didn’t need the back wheels changed."
"Service & MOT, staff were incredibly professional and friendly not at all pushy in terms of trying to get me to pay for unnecessary work."
"The team are polite, efficient, honest and timely. Always fair and honest on price and always contact you to double check you're happy for the work to be done."
"Very professional and friendly, more than willing to answer any of my questions and reassure me of any concerns about my choice in tyres."
"Exceptional staff, good manners and professionalism make this MOT center an ideal choice."
"The guys in reception were exceptional. They explained everything clearly and NOT in a way which made me feel dumb."
Cons:
"I took my car for an annual check, first of all, they cancel my appointment when I turn up 10 minutes later on Saturday morning and the manager instead of giving a solution was very aggressive towards me."
"Above all, the manager was very disrespectful and had quite an attitude to me."
"Manager Rob Lee was very unprofessional and rude!!"
"Male receptionist rude and arrogant."
"I've never seen someone so incompetent and unprofessional in my life!!"
"So their manager can't legally fix a car (doesn't know how to), the guy who you speak to on arrival was just pure useless."
"I was targeted by a mail campaign & booked in for MOT filling in vehicle type & registration - After driving for nearly an hour to get there I was told on arrival that my car was too heavy so they couldn't do it."