Linley & Simpson Letting Agents - Bingley Reviews Summary

Communication

Pros:

• "Ruby attended to matters very quickly, chased solicitors and others, and gave me regular updates."
• "Her communication has been on point and has given good advice throughout the process."
• "Ruby kept us informed every step of the way so things ran accordingly, I can’t recommend enough!"
• "Ruby has been amazing … keeping me informed at every opportunity of progress and keeping everything running smoothly."
• "Ruby has been superb at keeping me updated and informed about progress, both liaising with the solicitors in the chain and also the vendor."
• "The communication was excellent. Even though we were the buyers (and not the ones who were paying them!) Linley & Simpson went above and beyond in helping us."
• "We were kept in the loop every step of the way, whilst starting the renting process with Linley and Simpson."
• "Ruby rang me religiously each week with information or to request an update from me."

Cons:

• "Throughout the entire process, the property agent displayed a lack of communication skills. They were consistently unresponsive to phone calls and emails."
• "Poor Communication: They were consistently unresponsive to phone calls and emails, making it frustrating to stay updated on any developments."
• "Communication was a little patchy but it was an extremely busy market due to the stamp duty holiday."
• "We arrived for a viewing a few minutes before allocated slot, stayed in the car whilst we rang to find out which property it was as no for sale sign. Upon finding out we get out and knock a few times but no answer."

Professionalism

Pros:

• "Carla & Ruby went out of their way to keep us informed every step of the way, even the smallest details were always passed onto us."
• "Ruby is an absolute superstar. Her customer service is impeccable."
• "Excellent estate agents- we highly recommend Linley and Simpson for their impeccable degree of professionalism, kindness and straightforward application process."
• "Excellent 1st class service from Brooke and Hollie at Linley & Simpson Bingley."
• "The staff at Bingley are so helpful and really go out of their way to assist."
• "I have always found them to be professional and efficient and would not hesitate to recommend them to anyone buying, selling or leasing in the area."
• "I have been renting now with the Lindley and Simpson team in Bingley for a year and I am about to renew again. Nothing is ever too much trouble for them."
• "I have used Henleys on several occasions to sell a plot of land and as both a landlord and tenant. I have always found them to be professional and efficient."

Cons:

• "The level of professionalism and service provided by this agent left much to be desired."
• "The agent's negligence with important paperwork was concerning. They failed to provide essential documents on time, causing unnecessary delays."
• "Misrepresentation of Property: The agent grossly misrepresented the property I was interested in."
• "We were starting to think that the house would never sell, then you took the burden off of our shoulders. Thank you for being the solution, and for showing us that its better to leave this kind of thing to the professionals."

Efficiency

Pros:

• "Our property was marketed within a week of visiting the Bingley office and a quality tenant secured two days later."
• "The contracts were handled professionally and efficiently and on-going administration has been faultless."
• "I'm extremely impressed at how quickly Verity was able to get the property on the market which was my primary concern."
• "Sold our house with Linley and Simpson in literally 2 weeks and completed 8 weeks later."
• "From the valuation, to the listing, house viewings and final sale, all handled impeccably by Linley and Simpson."
• "We have put our house up to let with Linley and Simpson and have had a very positive experience."
• "Verity at Linley and Simpson Bingley has been superb and guided us through the process and different options, communicated promptly, clearly and enthusiastically."
• "The whole team in Bingley are friendly and professional and I would have no hesitation in recommending them."

Cons:

• "The agent's negligence with important paperwork was concerning. They failed to provide essential documents on time, causing unnecessary delays."
• "Terrible experience with Henley’s. Sold on the premise they would manage the entire chain, which they did not."
• "Once the offer was accepted by ourselves, they didn’t really want to do anything."
• "The estate agent of the people we bought from did lots of chasing across the chain, actively worked with parties involved to move the sale on as quickly as possible. Henley’s on the other hand did not."